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Direct debit taken but not a customer of eir anymore.Can someone assist with a refund

  • 14-06-2018 3:35pm
    #1
    decbrowne
    Registered Users, Registered Users 2 Posts: 8 ✭


    Hi I had previously ordered FTTH from eiir but between the jigs and reals eir were unable to provide the service.

    The account and order was cancelled and closed in january/feburary but a direct debit was taken last week for some reason. 

    Can someone pm so it can be corrected.

    thanks


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    decbrowne wrote: »
    Hi I had previously ordered FTTH from eiir but between the jigs and reals eir were unable to provide the service.

    The account and order was cancelled and closed in january/feburary but a direct debit was taken last week for some reason. 

    Can someone pm so it can be corrected.

    thanks
    Hi decbrowne ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,868 ✭✭✭Ten Pin


    Contact your bank, they (bank) have to grant a no-questions-asked refund of any direct debit within 8 weeks (SEPA).


  • #4
    Twelve Bar Blues
    Registered Users, Registered Users 2 Posts: 161 ✭✭Twelve Bar Blues


    Ten Pin wrote: »
    Contact your bank, they (bank) have to grant a no-questions-asked refund of any direct debit with 8 weeks (SEPA).
    ^^^^^ this, ASAP.
    And while you're on to your bank, instruct them to cancel any DD with eir. Please don't leave it to eir to cancel any future DD.....


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