Direct debit taken but not a customer of eir anymore.Can someone assist with a refund

decbrowne

Hi I had previously ordered FTTH from eiir but between the jigs and reals eir were unable to provide the service.

The account and order was cancelled and closed in january/feburary but a direct debit was taken last week for some reason. 

Can someone pm so it can be corrected.

thanks

eir: Thomas

decbrowne wrote: »

Hi I had previously ordered FTTH from eiir but between the jigs and reals eir were unable to provide the service.

The account and order was cancelled and closed in january/feburary but a direct debit was taken last week for some reason. 

Can someone pm so it can be corrected.

thanks

Hi decbrowne ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Ten Pin

Contact your bank, they (bank) have to grant a no-questions-asked refund of any direct debit within 8 weeks (SEPA).

Twelve Bar Blues

Ten Pin wrote: »

Contact your bank, they (bank) have to grant a no-questions-asked refund of any direct debit with 8 weeks (SEPA).

^^^^^ this, ASAP.
And while you're on to your bank, instruct them to cancel any DD with eir. Please don't leave it to eir to cancel any future DD.....