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Concealed Shower Valve - handle won’t stay

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  • 13-06-2018 12:43am
    #1
    FGR
    Registered Users Posts: 2,448 ✭✭✭


    Hi all.

    I recently had a Sonas Pictor triple control shower valve installed (pic below)

    The problem is that as soon as the plumber left I noticed the temp control dial was loose and did not engage the heat restriction. It also squeaked and came off in my hand.

    I saw that even if I tried to remount it via the hex screw the dial refuses to sit on or slot over the valve unless I take out the plastic ring - it’s like a large washer for want of a better word. When I removed it the dial was able to mount the switch perfectly. With the washer in the button on the dial can’t even reach the temp restrictor for higher temps.

    I took a look at the two diverter dials and they have the same washer but it doesn’t restrict them from slotting onto their valves perfectly and with purpose - whereas the one on the temp control doesn’t even feel like it’s meant to be there

    The question is can I use the valve safely without this plastic piece? Is it even meant to be there ? The dial is the same chrome finish which sits on the brass valve. Is it to protect from water getting in? If it’s meant to be there how on earth can I make it fit ?

    Thanks guys - hope you can help.


Comments

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    #2
    Sleeper12
    Registered Users Posts: 16,881 ✭✭✭✭Sleeper12


    You really need to get the plumber back. If you put it back wrong and break something then you have voided the warranty.


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