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Are Non-EU companies who sell into the EU bound by EU law?

  • 11-06-2018 6:27pm
    #1
    Brian201888
    Registered Users, Registered Users 2 Posts: 1,059 ✭✭✭


    I've purchased a handbag on sale from an Australian retailer online and now that it's arrived one of the zips fell off on being first opened.

    I'd like to return it for a refund as I'm not happy with the quality but they are saying that as it's a sale item that I'm only entitled to an exchange.

    Anyone able to assist?


Comments

  • #2
    TomOnBoard
    Registered Users, Registered Users 2 Posts: 5,122 ✭✭✭TomOnBoard


    <SNIP>
    Did you pay using credit card or Paypal or something else?


  • #3
    Brian201888
    Registered Users, Registered Users 2 Posts: 1,059 ✭✭✭Brian201888


    Debit card


  • #4
    Brian201888
    Registered Users, Registered Users 2 Posts: 1,059 ✭✭✭Brian201888


    Quite a high end retailer which has annoyed me all the more with the lack of customer service


  • #5
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,243 Mod ✭✭✭✭godtabh


    Eoghan_2 wrote: »
    I've purchased a handbag on sale from an Australian retailer online and now that it's arrived one of the zips fell off on being first opened.

    I'd like to return it for a refund as I'm not happy with the quality but they are saying that as it's a sale item that I'm only entitled to an exchange.

    Anyone able to assist?

    Any retailer can sell into the EU doesnt mean that they are covered by EU law as fair as I am aware.


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