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I've left Eir, but I get the same bill every month still

  • 11-06-2018 7:51am
    #1
    deadl0ck
    Registered Users, Registered Users 2 Posts: 4,196 ✭✭✭


    Hi,

    I've left Eir as a customer at the start of they year, but every month I get this in my :

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61
    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    Of course I can't log on to my account as I don't have one, and I used the Eir online chat on the Eir website a month ago and the customer services rep guaranteed (repeatedly) these emails would stop - but here we go again...

    I want to stop getting this spam from Eir - can someone please sort this, or I'll be taking the GDPR route with this....


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    deadl0ck wrote: »
    Hi,

    I've left Eir as a customer at the start of they year, but every month I get this in my :

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61
    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    Of course I can't log on to my account as I don't have one, and I used the Eir online chat on the Eir website a month ago and the customer services rep guaranteed (repeatedly) these emails would stop - but here we go again...

    I want to stop getting this spam from Eir - can someone please sort this, or I'll be taking the GDPR route with this....
    Hi deadl0ck, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 


  • #3
    deadl0ck
    Registered Users, Registered Users 2 Posts: 4,196 ✭✭✭deadl0ck


    eir: Tracey wrote: »
    deadl0ck wrote: »
    Hi,

    I've left Eir as a customer at the start of they year, but every month I get this in my :

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61
    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    Of course I can't log on to my account as I don't have one, and I used the Eir online chat on the Eir website a month ago and the customer services rep guaranteed (repeatedly) these emails would stop - but here we go again...

    I want to stop getting this spam from Eir - can someone please sort this, or I'll be taking the GDPR route with this....
    Hi deadl0ck, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 
    Thanks Tracey - PM Sent


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    deadl0ck wrote: »
    eir: Tracey wrote: »
    deadl0ck wrote: »
    Hi,

    I've left Eir as a customer at the start of they year, but every month I get this in my :

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61
    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    Of course I can't log on to my account as I don't have one, and I used the Eir online chat on the Eir website a month ago and the customer services rep guaranteed (repeatedly) these emails would stop - but here we go again...

    I want to stop getting this spam from Eir - can someone please sort this, or I'll be taking the GDPR route with this....
    Hi deadl0ck, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

    Thanks 

    Tracey 
    Thanks Tracey - PM Sent
    No problem, thanks. 

    I'll come back to you through PM's soon. 

    Thanks 

    Tracey 


  • #5
    deadl0ck
    Registered Users, Registered Users 2 Posts: 4,196 ✭✭✭deadl0ck


    Hi,
    After being told 3 weeks ago

    I have removed all your contact details from the account so you should not receive any further correspondence in relation to this account. 

    I've just got another bill to me email:

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    I want all my contact details removed from your database now - i.e. to be completely forgotten.
    If this happens again I will be reporting this to the data protection commissioner as a breach under GDPR.


  • #6
    JPA
    Registered Users, Registered Users 2 Posts: 13,814 ✭✭✭✭JPA


    Your are owed 19.61, ring them for a cheque or bank refund.


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  • #7
    kknapp21
    Registered Users, Registered Users 2 Posts: 35 ✭kknapp21


    deadl0ck wrote: »
    Hi,
    After being told 3 weeks ago

    I have removed all your contact details from the account so you should not receive any further correspondence in relation to this account. 

    I've just got another bill to me email:

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    I want all my contact details removed from your database now - i.e. to be completely forgotten.
    If this happens again I will be reporting this to the data protection commissioner as a breach under GDPR.

    I have been having the same problem for over a year.


  • #8
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    kknapp21 wrote: »
    deadl0ck wrote: »
    Hi,
    After being told 3 weeks ago

    I have removed all your contact details from the account so you should not receive any further correspondence in relation to this account. 

    I've just got another bill to me email:

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    I want all my contact details removed from your database now - i.e. to be completely forgotten.
    If this happens again I will be reporting this to the data protection commissioner as a breach under GDPR.

    I have been having the same problem for over a year.
    Hi kknapp21 ,


    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #9
    deadl0ck
    Registered Users, Registered Users 2 Posts: 4,196 ✭✭✭deadl0ck


    eir: Thomas wrote: »
    kknapp21 wrote: »
    deadl0ck wrote: »
    Hi,
    After being told 3 weeks ago

    I have removed all your contact details from the account so you should not receive any further correspondence in relation to this account. 

    I've just got another bill to me email:

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    I want all my contact details removed from your database now - i.e. to be completely forgotten.
    If this happens again I will be reporting this to the data protection commissioner as a breach under GDPR.

    I have been having the same problem for over a year.
    Hi kknapp21 ,


    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    And me ???

    I'm gonna PM


  • #10
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    deadl0ck wrote: »
    eir: Thomas wrote: »
    kknapp21 wrote: »
    deadl0ck wrote: »
    Hi,
    After being told 3 weeks ago

    I have removed all your contact details from the account so you should not receive any further correspondence in relation to this account. 

    I've just got another bill to me email:

    Your new eir bill is now available to view at my eir.
    Your bill amount is € -19.61

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.
    If you are set up for Direct Debit we will automatically take your payment. If not, you can set up Direct Debit at any time in my eir.
    If you need help understanding your bill we have a full bill explanation available here.
    Many thanks,
    eir

    I want all my contact details removed from your database now - i.e. to be completely forgotten.
    If this happens again I will be reporting this to the data protection commissioner as a breach under GDPR.

    I have been having the same problem for over a year.
    Hi kknapp21 ,


    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    And me ???

    I'm gonna PM
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


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