NowTV Malfunction !!

Alavad

Anyone having issues with NowTV???
I have been told that my account has been accidentally reassigned as a UK account and now cannot work in Ireland !!!! NowTV continue to deduct monthly payments and I cannot cancel the service since it will not let me log on since I am not in the UK. A complete farce. If this post does not yield result it seems like Joe Duffy is my only option.

Schwanz

Alavad wrote: »

Anyone having issues with NowTV???
I have been told that my account has been accidentally reassigned as a UK account and now cannot work in Ireland !!!! NowTV continue to deduct monthly payments and I cannot cancel the service since it will not let me log on since I am not in the UK. A complete farce. If this post does not yield result it seems like Joe Duffy is my only option.

Cancel your service online with ease & set up a new account with a password.

Alavad

Schwanz wrote: »

Cancel your service online with ease & set up a new account with a password.

The NowTV service will not allow me to log on in order to cancel the service.

Wabbit Ears

What did they say on the Chat or e-mail contact services when you raised this matter with them?

Alavad

Wabbit Ears wrote: »

What did they say on the Chat or e-mail contact services when you raised this matter with them?

They said that my account was registered as a U.K. Account and would not work in Ireland. They also said they had no responsibility for it since it was a U.K. Account. Despite the fact the account was set up in Ireland on a box bought at Harvey Norman Swords in 2014 !!! I believe there has been some kind of internal organisational error which has caused our account to be assigned as in the UK, but I cannot find a means to fix it, and the the chat support service said they did not know how to fix it either !!!

Johnboy1951

I would write them a letter outlining what they have done and how it has resulted in withdrawal of service to you while they continue to deduct monies.
I would give them 7 working days from the date of the letter to rectify the account and reimburse you for lost service. Failing that I would inform them that I will stop all payments and institute proceedings to recover losses.

Of course you could always use a proxy or VPN to access the UK service, as that is clearly what they want you to do ..... :rolleyes:

EDIT: None of the above is meant to be advice, legal or otherwise, only an explanation of what I might do in similar circumstances.

icdg

Just to maybe ask posters to refrain from giving anything that might be construed as legal advice here.

And to the OP: I really think, and I cannot emphasise this enough, that the nature of your issue is such that you are best addressing it directly with Sky/Now TV.

Alavad

I hadn't though of writing. Though I have checked lots online and cannot find a terrestrial address for NowTV !! Anyone know an address where they operate from in Ireland ?

Wabbit Ears

NOW TV COMPANY DETAILS

NOW TV is a trading name in the Republic of Ireland of Sky Ireland Limited (Registration No. 547787), acting as agent for Sky Subscribers Services Limited (Irish branch) (Registration No. 907557) of Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4. Our Irish VAT number is IE9941926K. References in these Terms of Use and the NOW TV website to "us/we/our/NOW TV" means Sky Ireland Limited (Registration No. 547787), acting as agent for Sky Subscribers Services Limited (Irish branch).

testicles

This post has been deleted.

Tigerandahalf

Can you not just stop the payments with your bank and then set up a roi account?

icdg

Given what has emerged in the course of the thread I think I’ve no option but to close. I think it’s now pretty obvious why the OP has a problem,

OP, you need to deal with Sky/Now TV directly.

Everyone else - there is no discussing circumventing regional restrictions