Silvercrest / Lidl warranty

masterboy123

We bought a food chopper today from Lidl, says silvercrest on it. Cashier said bill is the warranty. But it doesn't say how long is the warranty, I checked if I can activate warranty online but nothing comes up.

Anyone familiar with Silvercrest warranty?

Harika

masterboy123 wrote: »

We bought a food chopper today from Lidl, says silvercrest on it. Cashier said bill is the warranty. But it doesn't say how long is the warranty, I checked if I can activate warranty online but nothing comes up.

Anyone familiar with Silvercrest warranty?

Flyer says three years.

masterboy123

3 years, awesome!!!

So I just keep the receipt? Is there online site where I need to register the device?

masterboy123

Thanks a lot.
Happy Sunday

masterboy123

Hi All,

The rubber gasket broke into 2 pieces today from the smoothie jar. Pic attached:



Product used few times only and less than a month old. Do you think they can provide extra rubber? Who do I contact please? It's upsetting to see this

L1011

There should be a phone number in the manual, however something that new they are likely to just refund you (in store).

masterboy123

Ok cool. Will ring them tomorrow. I am hoping if they can provide replacement as the machine is good. Rather than refunding.

L1011 wrote: »

There should be a phone number in the manual, however something that new they are likely to just refund you (in store).

L1011

For their power tools etc that are expected to have wear components and replacement parts, their service partner is quite good at parts.

For a cheaper consumer item I suspect it'll be a refund.

masterboy123

This product was in the range of 30 euros. So I think it's a refund. I will request for a replacement of possible. I will update you soon.

L1011 wrote: »

For their power tools etc that are expected to have wear components and replacement parts, their service partner is quite good at parts.

For a cheaper consumer item I suspect it'll be a refund.

masterboy123

Update:

Went to Lidl store and told the issue. They said they don't have new blenders and refunded whole amount back.

Will get Ninja chopper tomorrow.

fritzelly

Lidl are one of the best companies for no hassle refunds/repairs period
Not had to return many things but never an hassle

Xterminator

they replaced a desk fan for me last week, with no receipt.

It was still in stock, so no quibble, replacement handed out.

masterboy123

I got full refund without hassle for the chopper.

This time I got Ninja chopper which is more sturdy.