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charged for a product i didnt receive

  • 08-06-2018 12:47PM
    #1
    matt11
    Registered Users, Registered Users 2 Posts: 2 ✭


    hello
    i was offered a "free" 14 day tial and quickly realised the eir broadband package wasnt for me. i cancelled for a below par service(after being promised it was the the top of the range by the salesman).
    i cancelled within the first week and got  an email to say i would be charged a cancellation fee. when i queried this i was informed the fee was for the 5 day usage. there is no way-and you can check this under e.u law- that i can be charged for a service i never received.




    hopefully i hear from you soon


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi mat11,

    For security purposes can you please edcit your post and remove your account details.

    If you send these on in a private message we can look into this for you.

    Thanks,

    Sarah


  • #3
    matt11
    Registered Users, Registered Users 2 Posts: 2 ✭matt11


    any reply?


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    matt11 wrote: »
    any reply?
    Hi matt11 ,

    Sarah is not here, unfortunately.

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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