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New modem

peejay1986 · 2018-06-07 22:22:16

We've been Eir business fibre customers for a few years now and throughout that time been using the standard F1000 modem. However lately it has need resetting a lot and I find it not saving settings quite frequently. I also find the range to be fairly poor. I have raised the issue a few times with customer support but am…

07-06-2018 10:22pm

#1

peejay1986

Registered Users, Registered Users 2 Posts: 1,762 ✭✭✭

Join Date: November 2006

Posts: 1600

We've been Eir business fibre customers for a few years now and throughout that time been using the standard F1000 modem. However lately it has need resetting a lot and I find it not saving settings quite frequently. I also find the range to be fairly poor.

I have raised the issue a few times with customer support but am always asked to do the same troubleshooting steps to no avail. I never get any further.

How do I go about getting one of the newer models of modem that either provide?

Or alternatively, are there any recommended third party solutions?

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Comments

#2 08-06-2018 8:25am

eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi peejay1986,

If you contact our Technical support team on 1890 260 260 they can arrange to send a new modem to you.

Thanks,

Sarah

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