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Application for sim only plan rejected with no (reasonable) means to correct

  • 06-06-2018 11:39AM
    #1
    smck321
    Registered Users, Registered Users 2 Posts: 70 ✭✭


    Applying for a sim only bill pay plan I was rejected for it while trying to upgrade from prepay. 

    The only way to find out why this occurred or to correct whatever was wrong is to post a letter, and you'll get a reply in 1 month. 

    What's worse is I was a bill pay customer until a few months ago before downgrading to prepay, never missed a payment and am still owed money back from the closed account.

    So far your company has been unwilling to address this so I'm away off to another network, I see why you're Ireland's most complained about company now.


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi smck321,

    Thanks for getting in touch. I understand your frustration and I do apologise for any inconvenience caused. All customers that submit a bill pay application are subject to credit approval and in some cases an application may be rejected. Information of such a sensitive nature would not be disclosed to us therefore you would need send on the written request as advised.

    Thanks,

    Sarah


  • #3
    smck321
    Registered Users, Registered Users 2 Posts: 70 ✭✭smck321


    I fail to see how post is more secure than an email but whatever. I see why your the most complained about network in Ireland.


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