Application for sim only plan rejected with no (reasonable) means to correct

smck321

Applying for a sim only bill pay plan I was rejected for it while trying to upgrade from prepay. 

The only way to find out why this occurred or to correct whatever was wrong is to post a letter, and you'll get a reply in 1 month. 

What's worse is I was a bill pay customer until a few months ago before downgrading to prepay, never missed a payment and am still owed money back from the closed account.

So far your company has been unwilling to address this so I'm away off to another network, I see why you're Ireland's most complained about company now.

eir: Sarah

Hi smck321,

Thanks for getting in touch. I understand your frustration and I do apologise for any inconvenience caused. All customers that submit a bill pay application are subject to credit approval and in some cases an application may be rejected. Information of such a sensitive nature would not be disclosed to us therefore you would need send on the written request as advised.

Thanks,

Sarah

smck321

I fail to see how post is more secure than an email but whatever. I see why your the most complained about network in Ireland.