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Last Week's Top Five Queries (28.05.2018 - 03.06.2018)

  • 05-06-2018 5:21pm
    #1
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭


    1. It was reported that Irish Water would be handling connection and all associated roadworks from mains to site boundary. Can you confirm this is correct?

    In January 2018, the Commission for Regulation of Utilities (CRU) launched a 10 week consultation on a national Connection Charging Policy proposed by Irish Water which is now closed.
    Full details on the consultation including proposals are on the CRU website. The CRU public consultation closed on the 23rd of March and the feedback is currently being considers post the consultation. It is expected that the CRU will make a decision on the policy and changes later in 2018 including any transitional arrangements.
    Until the proposal has been approved by the CRU, Irish Water charges customers in accordance with the CRU approved “Water Charges Plan”.
    Sections 21 and 22 of the Water Services Act (No. 2) 2013 sets out that Irish Water shall charge customers as calculated in accordance with the approved Water Charges Plan. The current Water Charges Plan states (at Section 6) that in relation to new connections, Irish Water charges an amount “equivalent to the water and Wastewater related development levies which the Local Authorities were formerly entitled to charge.

    2. The pavement in my area has not been fully instated following the completion of Irish Water works. Can you help?

    We're very sorry to hear this.

    Would you mind sending a PM with the following details so that we can follow up on this for you?

    - Your full name;
    - Address; &
    - Contact Number

    3. There is a loose water meter cover outside of my house. What can you do?

    Thank you for bringing this to our attention.

    We will certainly follow up on this for you, if you can PM the following details:

    - Name;
    - The exact location of the loose manhole cover; and
    - Your contact number


    4. I have sale agreed on a house that has a well but I would like a new connection to the public water mains. How do I go about this?

    Please visit the Connections Section of our website here in order to apply for a water or wastewater connection. A member of our New Connections Team will be in touch with you once the application is reviewed. 

    5. I have low pressure at the cold kitchen tap at my property. Can you help?

    If you send a PM with the following details, we can certainly look into this for you:

    - Name;
    - Address; and
    - Contact number


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