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Purchase of defective laptop

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  • 04-06-2018 8:20pm
    #1
    kknapp21
    Registered Users Posts: 35 ✭


    I purchased a laptop in 2015. Warranty was up in March. I purchased it at PC World. It has been in to be repaired 3 times, once for Wi-Fi problems and twice for cooling fan being broken amd over heating. I know the warrenty is up but I got an extended warranty for the work that was done last time. The cooling fan is broken again. I do not want to keep bringing It in every few months to have my laptop go into repair for two weeks just to have it break again.

    Does anyone know what my rights are? It is the third time getting the fan fixed. Thanks.


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    #2
    The pigeon man
    Registered Users Posts: 473 ✭✭The pigeon man


    The repair must be permanent, if the repair is not permanent or they are not capable of repairing it you are entitled to a full refund under the sales of goods and supply of services at 1980.

    Best of luck getting sorted with this


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    #3
    Samuel T. Cogley
    Registered Users Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    You'd expect a laptop to last more then three years but not hugely more. Use the small claims procedure to claim the value of the remaining life - I'd guess about 40% - and buy from a decent company like Amazon or Komplett.


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    #4
    Eric Cartman
    Registered Users Posts: 26,282 ✭✭✭✭Eric Cartman


    Samuel T. Cogley wrote: »
    You'd expect a laptop to last more then three years but not hugely more. Use the small claims procedure to claim the value of the remaining life - I'd guess about 40% - and buy from a decent company like Amazon or Komplett.

    it depends really. PC world sell a lot of notebooks that would be in the sub 400 euro range, if you're paying 250-300 quid for a laptop expecting it to last more than 3 years then you're only fooling yourself in my book.

    Secondly, cooling fans breaking is a funny one, I have seen manufacturers and retailers refuse repairs due to finding that fibers from clothing / linen had caused the fan to stop, many lower end notebooks have base mounted air intakes and are designed only to be propped on a desk / flat surface, using a machine with a base mounted air intake on your bed linen / clothing could genuinely cause this failure and I'd bet is covered under improper use in the warranty terms.


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    #5
    Samuel T. Cogley
    Registered Users Posts: 10,684 ✭✭✭✭Samuel T. Cogley


    Eric Cartman wrote: »
    it depends really. PC world sell a lot of notebooks that would be in the sub 400 euro range, if you're paying 250-300 quid for a laptop expecting it to last more than 3 years then you're only fooling yourself in my book.

    From PC World maybe, but there are some decent budget notebooks that will happily last and last.
    Eric Cartman wrote: »
    Secondly, cooling fans breaking is a funny one, I have seen manufacturers and retailers refuse repairs due to finding that fibers from clothing / linen had caused the fan to stop, many lower end notebooks have base mounted air intakes and are designed only to be propped on a desk / flat surface, using a machine with a base mounted air intake on your bed linen / clothing could genuinely cause this failure and I'd bet is covered under improper use in the warranty terms.

    I take your point.


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