Moving to eir

The Ayatolla

I tried to move to eir last year but cancelled during the cool-off period as they couldn't port my home phone number over from Virgin.

Has this been resolved by eir yet? My contract is up for renewal with Virgin.

eir: Kyle

The Ayatolla wrote: »

I tried to move to eir last year but cancelled during the cool-off period as they couldn't port my home phone number over from Virgin.

Has this been resolved by eir yet? My contract is up for renewal with Virgin.

Hi there The Ayatolla

Unfortunately we won't know as to why your number couldn't be moved to eir.  Our switcher page is here so you're more than welcome to read the information we have there and just select the "porting page"

-Kyle

The Ayatolla

eir: Kyle wrote: »

The Ayatolla wrote: »

I tried to move to eir last year but cancelled during the cool-off period as they couldn't port my home phone number over from Virgin.

Has this been resolved by eir yet? My contract is up for renewal with Virgin.

Hi there The Ayatolla

Unfortunately we won't know as to why your number couldn't be moved to eir.  Our switcher page is here so you're more than welcome to read the information we have there and just select the "porting page"

-Kyle

So back when my move couldn't happen, it was something to do with the nu,ber not being on the exchange or the type of phone line eir installed at my house (the house phone plugged into the eir router instead of into the wall socket). 

Because of this, the number couldn't be ported. When I cancelled because of this, eir said it was something they were working on and likely to have sorted in a few months.

Boards.ie: Niamh

The Ayatolla, I've just moved your issue into a new thread of it's own so your posts and the other OPs don't get confused. 

The Ayatolla

Thanks Niamh.

Any update on my question? Do you need clarification on what I'm asking?

Cheers. 

Boards.ie: Niamh

I'm afraid the Eir reps will have to get back to you on that one  

The Ayatolla

Whoops, my bad  

eir: Tracey

The Ayatolla wrote: »

Whoops, my bad  

Our customer care team on 1901 will be able to assist you with this and advise you on all. 

Thanks 

Tracey 

The Ayatolla

No worries. My Virgin contract expires in 3-4 months so I'll hold off until closer the time. 

eir: Tracey

The Ayatolla wrote: »

No worries. My Virgin contract expires in 3-4 months so I'll hold off until closer the time. 

Ok no problem at all. 

Thanks 

Tracey