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Last Week's Top Five Queries (14.05.2018 - 20.05.2018)

  • 21-05-2018 4:20pm
    #1
    Irish Water: Louise
    Company Representative Posts: 174 Verified rep ✭


    1. I’m still waiting on my refund. Can I get an update?

    Please PM us the following details and we will follow up with our Billing Department: 

    - Full name;
    - Contact Number;
    - Account Number;
    - WPRN; &
    - Full address.


    2. How can I enquire about the Howth road closure in May?

    Would you mind sending us a PM with your name and contact number? We would like to arrange for a member of the team to call you and discuss this further.


    3. My bank said that my refund cheque is out of date. Can another one be re-issued? 

    Most cheques have a six-month lifespan, as per bank policy. Can you send us the below details via PM so we can re-issue your refund?

    - Full name;
    - Contact Number;
    - Account Number;
    - WPRN; &
    - Full address.



    4. Can Irish Water check my water usage to determine if I no longer have a leak at my property?

    Would you mind sending a PM with the following information and we will be happy to look into this for you?

    - Name;
    - Address; and
    - Contact number


    5. How can I report a water supply issue?

    Would you mind sending us a PM with the below details so that we can follow up for you?

    - Your name;
    - Address; and
    - Contact number.


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