Switching to Eir - only broadband transferred

muffinhead

My home phone and broadband service is switching from Vodafone to Eir. Yesterday morning I had the fibre installed which went fine however it would appear my phone service is still with Vodafone.

How long should it take for my phone service to also transfer over to Eir? It has been more than 24 hours since the fibre went in.

eir: Kyle

muffinhead wrote: »

My home phone and broadband service is switching from Vodafone to Eir. Yesterday morning I had the fibre installed which went fine however it would appear my phone service is still with Vodafone.

How long should it take for my phone service to also transfer over to Eir? It has been more than 24 hours since the fibre went in.

Hi there muffinhead

Thank you so much for getting in touch with us here.  Are you referring to a landline or mobile service?

-Kyle

muffinhead

Hi Kyle, it's my landline service.

eir: Tracey

muffinhead wrote: »

Hi Kyle, it's my landline service.

It can take up to 5 working days for this to flow through. Can you confirm this has now transferred over? 

Thanks

Tracey 

muffinhead

Hi Tracey, the phone service transferred over today

For anyone else that might be interested in the switching timeframe from the initial application date, my switch from Vodafone took 6 working days to get fibre installed and 10 working days for the phone service to transferred.


Just one question, on the Eir website Call Allowance section it states "Also note that local and national calls included in your bundle, are subject to the ’59 min rule.’ ". What is the story with the unlimited calls to Irish mobiles, UK landlines and UK mobiles - are they also subject to this limit?

eir: Kyle

muffinhead wrote: »

Hi Tracey, the phone service transferred over today

For anyone else that might be interested in the switching timeframe from the initial application date, my switch from Vodafone took 6 working days to get fibre installed and 10 working days for the phone service to transferred.


Just one question, on the Eir website Call Allowance section it states "Also note that local and national calls included in your bundle, are subject to the ’59 min rule.’ ". What is the story with the unlimited calls to Irish mobiles, UK landlines and UK mobiles - are they also subject to this limit?

Hi there muffinhead

Our unlimited deals have a fair usage policy which you can view here

In relation to the 59 minutes, the fair usage policy for this is that the call doesn't exceed 60 minutes as after, you will get charged. All you need to do is just hang up and you can call that number again for another 59 minutes. As long as any call doesn't exceed 60 minutes.

-Kyle

muffinhead

eir: Kyle wrote: »

Hi there muffinhead

Our unlimited deals have a fair usage policy which you can view here

In relation to the 59 minutes, the fair usage policy for this is that the call doesn't exceed 60 minutes as after, you will get charged. All you need to do is just hang up and you can call that number again for another 59 minutes. As long as any call doesn't exceed 60 minutes.

-Kyle

Can you clarify, does the 59 min rule apply to the unlimited calls to Irish mobiles, UK landlines and UK mobiles? The wording on your website only states "local and national calls".

https://www.eir.ie/support/landline/home-phone-call-allowance/

eir: Kyle

muffinhead wrote: »

eir: Kyle wrote: »

Hi there muffinhead

Our unlimited deals have a fair usage policy which you can view here

In relation to the 59 minutes, the fair usage policy for this is that the call doesn't exceed 60 minutes as after, you will get charged. All you need to do is just hang up and you can call that number again for another 59 minutes. As long as any call doesn't exceed 60 minutes.

-Kyle

Can you clarify, does the 59 min rule apply to the unlimited calls to Irish mobiles, UK landlines and UK mobiles? The wording on your website only states "local and national calls".

https://www.eir.ie/support/landline/home-phone-call-allowance/

This will apply to Irish Landlines & Mobile. If you're on a deal like "eir Talk - Unlimited mobile & UK", you get 1500 minutes for UK Landlines and 1000 UK Mobile (per month)

-Kyle

muffinhead

eir: Kyle wrote: »

This will apply to Irish Landlines & Mobile. If you're on a deal like "eir Talk - Unlimited mobile & UK", you get 1500 minutes for UK Landlines and 1000 UK Mobile (per month)

-Kyle

So any inclusive unlimited calls to UK landlines and UK mobiles aren't subject to the 59 min rule?

eir: Kyle

muffinhead wrote: »

eir: Kyle wrote: »

This will apply to Irish Landlines & Mobile. If you're on a deal like "eir Talk - Unlimited mobile & UK", you get 1500 minutes for UK Landlines and 1000 UK Mobile (per month)

-Kyle

So any inclusive unlimited calls to UK landlines and UK mobiles aren't subject to the 59 min rule?

That is correct, muffinhead
-Kyle

muffinhead

eir: Kyle wrote: »

muffinhead wrote: »

eir: Kyle wrote: »

This will apply to Irish Landlines & Mobile. If you're on a deal like "eir Talk - Unlimited mobile & UK", you get 1500 minutes for UK Landlines and 1000 UK Mobile (per month)

-Kyle

So any inclusive unlimited calls to UK landlines and UK mobiles aren't subject to the 59 min rule?

That is correct, muffinhead
-Kyle

Thanks - that's good to know.

MBSnr

muffinhead wrote: »

eir: Kyle wrote: »

This will apply to Irish Landlines & Mobile. If you're on a deal like "eir Talk - Unlimited mobile & UK", you get 1500 minutes for UK Landlines and 1000 UK Mobile (per month)

-Kyle

So any inclusive unlimited calls to UK landlines and UK mobiles aren't subject to the 59 min rule?

This user got charged for usage over 60 mins on a national-national call. I'd be surprised if UK calls were any different. I asked Digiweb and they said it applied to all calls - UK and Ireland. Guess the only way to know for sure is try it!

https://www.boards.ie/ttfthread/2057874425