Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Transcript of calls

  • 17-05-2018 09:33PM
    #1
    dsignr25
    Registered Users, Registered Users 2 Posts: 65 ✭✭


    I recently managed to close an eir account after a 12 month long fiasco. Unsurprisingly, I've run into issues down the line and now have a need to obtain transcripts of calls made to eir. How do I go about this when I am no longer a customer? 


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    dsignr25 wrote: »
    I recently managed to close an eir account after a 12 month long fiasco. Unsurprisingly, I've run into issues down the line and now have a need to obtain transcripts of calls made to eir. How do I go about this when I am no longer a customer? 
    Hi there dsignr25

    Thank you for getting in touch. Are you looking for times & dates that you called eir or call recordings?

    -Kyle


  • #3
    dsignr25
    Registered Users, Registered Users 2 Posts: 65 ✭✭dsignr25


    eir: Kyle wrote: »
    Hi there dsignr25

    Thank you for getting in touch. Are you looking for times & dates that you called eir or call recordings?

    -Kyle

    Hi Kyle,

    I'll be looking for call recordings for 2 different accounts (I'm not sure what was logged against which one) for the past 12 months.


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    dsignr25 wrote: »
    eir: Kyle wrote: »
    Hi there dsignr25

    Thank you for getting in touch. Are you looking for times & dates that you called eir or call recordings?

    -Kyle

    Hi Kyle,

    I'll be looking for call recordings for 2 different accounts (I'm not sure what was logged against which one) for the past 12 months.
    Ok no problem. 

    There is a form online you can fill out here (page 3) They will log this and advise you on all.

    Thanks 

    Tracey 


Advertisement