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Password for eir app won’t let me log in

  • 17-05-2018 7:59am
    #1
    simply86
    Registered Users, Registered Users 2 Posts: 45 ✭


    Hey just got the package all setup yesterday, I have registered for my eir and can access it through the browser but the eir app won’t let me put in my password

    The app won’t let me put in a password more than 10 digits when my password is a tiny bit more, why does the eir app have this restriction in place


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    simply86 wrote: »
    Hey just got the package all setup yesterday, I have registered for my eir and can access it through the browser but the eir app won’t let me put in my password

    The app won’t let me put in a password more than 10 digits when my password is a tiny bit more, why does the eir app have this restriction in place
    Hi simply86,

    I'm very sorry to hear of your issue. 

    Unfortunately, this restriction can not be changed. I'm very sorry its not better news.

    Thanks

    Thomas


  • #3
    simply86
    Registered Users, Registered Users 2 Posts: 45 ✭simply86


    eir: Thomas wrote: »
    Hi simply86,

    I'm very sorry to hear of your issue. 

    Unfortunately, this restriction can not be changed. I'm very sorry its not better news.

    Thanks

    Thomas


    Can I ask why the password can’t be more than 10 digits? I really need to hear the rationale behind such a restriction


  • #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    simply86 wrote: »
    eir: Thomas wrote: »
    Hi simply86,

    I'm very sorry to hear of your issue. 

    Unfortunately, this restriction can not be changed. I'm very sorry its not better news.

    Thanks

    Thomas


    Can I ask why the password can’t be more than 10 digits? I really need to hear the rationale behind such a restriction
    Hi there simply86

    I'll forward this onto the relevant team and see if I can get anymore information regarding this.

    -Kyle


  • #5
    WestWicklow1
    Registered Users, Registered Users 2 Posts: 1,225 ✭✭✭WestWicklow1


    Don't hold your breath lads. I reckon the answer, if it comes, will be the same as when I asked why you need a comcast to view green eircon app on a tv....

    "This information is not available to us."


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