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Last Week's Top Five Queries (07.05.2018 - 13.05.2018)

  • 15-05-2018 10:36am
    #1
    Irish Water: Amy
    Closed Accounts Posts: 68 ✭✭


    1. I have yet to receive my Irish Water refund. How do I follow up on this?

    Please PM us the following details and we will follow up with our Billing Department: 
    - Full name;
    - Account Number;
    - Contact Number;
    - WPRN; and
    - Full address.


    2. How do follow up on a complaint that I had previously contacted you about?


    Please PM us the following details and we will follow up with our Complaints Department: 
    - Name
    - Contact Number
    - A reference number if provided to you from your previous contact with us.

    3. How can I report a blocked Storm Drain?

    You can report a blocked storm drain to the Roads and Drainage Department of your Local Authority who is responsible for the maintenance of this infrastructure.

    Irish Water is responsible for the maintenance of the public water and wastewater infrastructure, which storm drains are not part of.


    4. I want an update to my New Connection application

    If you have applied for a new connection and are looking for an update, please send us a PM with the below details:

    - Your name;
    - Your address;
    - Your contact number and;
    - Any reference numbers received when applying for the new connection.


    5. Works are my area are finished, but why are there still barricades?

    If there have been recent works in your area but barricades are still in the area, please send us a PM with the below details and we can follow up with the relevant department:

    - Your name;
    - The address; and
    - Details of when the works took place.


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