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Tesco mobile billing

  • 13-05-2018 8:51am
    #1
    C.Patrick
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi, I had issues with tesco mobile billpay at 15euro/month for 1 GB data and the rest. I set up a direct debit with them, and almost every month for the 2 year contract the DD failed. I'd get a text that they'll automatically try again.


    However, here's the issue:
    1) when the dd failed, you enter a period of grace.
    2) when the 2nd attempt fails, tesco charge you at premium rates.
    3) I then get a message stating instead of 15,/I now owe, 40,50-80euro
    4) I have to pay it to continue and keep my number.
    5) they state they check and reset the de, but the cycle happens all over again.
    6) my bank claims no dd was requested.

    I was with Vodafone for 15years and now virgin. Both paid via dd and absolutely none, not one issue with payment. My wages go to the bank so money is not the issue.

    Is this a <SNIP>.by tesco, ie cheap plan, but intentionally sting you with failed DD at premium rates?

    Anyone else experienced the same?


Comments

  • #2
    JohnC.
    Registered Users, Registered Users 2 Posts: 3,494 ✭✭✭JohnC.


    Are you absolutely certain the DD was set up with the correct details?


  • #3
    C.Patrick
    Registered Users, Registered Users 2 Posts: 4 ✭C.Patrick


    The contract was 24 months, and about 18-20 of those direct debits failed. Everytime I queried it with the bank, they confirmed it is set up but not requested by tesco. Every time I spoke with tesco they claim its for lack of funds or other generic response. Funds were not an issue. Tesco would set up again or ask details, which I provided, and the circle would continue. So, to answer your question, I'd say yes.
    JohnC. wrote: »
    Are you absolutely certain the DD was set up with the correct details?


  • #4
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    It's not a scam but there is something else going on either with your bank or on Tesco side. Make a complaint to Tesco and follow the complaints procedure. Hopefully you'll get a resolution.
    What bank are you with btw?


  • #5
    C.Patrick
    Registered Users, Registered Users 2 Posts: 4 ✭C.Patrick


    Aib. I'd say more the tesco side as I'd been with Vodafone for 15 years and virgin for 2,
    neither a single issue with both.

    Thanks for the input.
    Gabriel Worried Storyteller wrote: »
    It's not a scam but there is something else going on either with your bank or on Tesco side. Make a complaint to Tesco and follow the complaints procedure. Hopefully you'll get a resolution.
    What bank are you with btw?


  • #6
    c6ysaphjvqw41k
    Closed Accounts Posts: 466 ✭✭c6ysaphjvqw41k


    This post has been deleted.


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