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Parcel2Go Issue

  • 10-05-2018 8:13pm
    #1
    Wegian
    Registered Users, Registered Users 2 Posts: 220 ✭✭


    Hi

    I have an issue with an order I put in with Parcel2Go to return an item to a vendor in China. Full address included when placing the order as requested and in order to protect myself I purchased the additional cover with a total cost of EUR58 to cover the item with a value of EUR200.

    The parcel subsequently got stuck in customs and was abandoned.

    Parcel2Go are now refusing to honour the cover I purchased for the value of the item and refusing to refund the delivery cost and as such I am out of pocket for not only the delivery service not completed but also the value of the item, total approx. EUR258

    The item was initially handled by Nightline and subsequently by UPS but I understand my contract and subsequent issue is with Parcel2Go

    Any advise on where I go from here?
    Tagged:


Comments

  • #2
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    That's a bit vague. Why did it get stuck in customs and how was it abandoned or by who exactly? Can't really advise anything without knowing more about the context. For example, hypothetically if it was seized for being counterfeit, or radically underdeclared, or anything of that nature, your cover wouldn't apply.


  • #3
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    With the information given to us so far, it seems they are not to blame. If seized by customs it's hardly their fault.


  • #4
    Wegian
    Registered Users, Registered Users 2 Posts: 220 ✭✭Wegian


    Thanks for the replies

    It was abandoned by UPS at customs as they could not make contact with the receiver to process clearance, UPS being the agent Parcel2Go were using...


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