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Account issue

  • 09-05-2018 10:14AM
    #1
    BionicRasher
    Registered Users, Registered Users 2 Posts: 2,855 ✭✭✭


    Hello
    I was incorrectly signed up to an Eir account and now phone line has been disconnected
    I cannot speak to anyone on 1901 or the other numbers that Eir Chat have given me as it keeps going in a loop asking for payment

    Please let me know a number where I can actually speak to a manager to sort this out
    It is going on since Janurary

    I need my phone and broadband for work so this is now a critical matter

    the support to date has been appalling


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    BionicRasher wrote: »
    Hello
    I was incorrectly signed up to an Eir account and now phone line has been disconnected
    I cannot speak to anyone on 1901 or the other numbers that Eir Chat have given me as it keeps going in a loop asking for payment

    Please let me know a number where I can actually speak to a manager to sort this out
    It is going on since Janurary

    I need my phone and broadband for work so this is now a critical matter

    the support to date has been appalling
    Hi BionicRasher ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    BionicRasher wrote: »
    Hello
    I was incorrectly signed up to an Eir account and now phone line has been disconnected
    I cannot speak to anyone on 1901 or the other numbers that Eir Chat have given me as it keeps going in a loop asking for payment

    Please let me know a number where I can actually speak to a manager to sort this out
    It is going on since Janurary

    I need my phone and broadband for work so this is now a critical matter

    the support to date has been appalling
    Hi BionicRasher ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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