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Complaint process

Enzokk · 2018-05-08 20:17:23

Could anyone advise the process regarding a complaint of unpaid fees on an account? Its a long story about withdrawal notice on an account that has no withdrawal notice, then due to that there is now unpaid fees that is charged to the account. Seeing that the branch said their hands were tied to do anything on Friday when…

08-05-2018 8:17pm

#1

Enzokk

Registered Users, Registered Users 2 Posts: 5,832 ✭✭✭

Join Date: September 2014

Posts: 5706

Could anyone advise the process regarding a complaint of unpaid fees on an account? Its a long story about withdrawal notice on an account that has no withdrawal notice, then due to that there is now unpaid fees that is charged to the account. Seeing that the branch said their hands were tied to do anything on Friday when we were in the branch to try and withdraw money, I have zero confidence that the branch will be in any position to make any kind of decision or provide resolution in any way.

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Comments

#2 09-05-2018 9:38am

Bank of Ireland: Tara

Closed Accounts Posts: 2,346 ✭✭✭

Join Date: November 2011

Posts: 2202

Hi Enzokk,

Thanks for contacting us here on Boards.ie.

We're sorry to hear this. For information on how to raise a formal complaint, please see here.

If we can help with anything here, please let us know.

Thanks
Tara

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