Prepaid BB plan discontinued?

Ro-76

I'm on prepay with the 50GB/6Month/€30 plan. It's due to renew in 2 weeks and I topped up by €30 to facilitate that.

I've just been told that the plan is discontinued even for existing customers. Can you please clarify that existing customers keep their existing plan?

eir: Thomas

Ro-76 wrote: »

I'm on prepay with the 50GB/6Month/€30 plan. It's due to renew in 2 weeks and I topped up by €30 to facilitate that.

I've just been told that the plan is discontinued even for existing customers. Can you please clarify that existing customers keep their existing plan?

Hi Ro-76,

The prepay 180-day pass has been discontinued and replaced with the 50gb  30-day pass.

Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

eir is no longer offering the 180-day add-on for sale. If you have already contracted to a 180 day add-on, it will continue as normal until it expires or it is depleted. The terms and conditions attached have not changed.

I'm sorry for any inconvenience caused.

Thanks

Thomas

Saint_Mel

eir: Thomas wrote: »

Ro-76 wrote: »

I'm on prepay with the 50GB/6Month/€30 plan. It's due to renew in 2 weeks and I topped up by €30 to facilitate that.

I've just been told that the plan is discontinued even for existing customers. Can you please clarify that existing customers keep their existing plan?

Hi Ro-76,

The prepay 180-day pass has been discontinued and replaced with the 50gb  30-day pass.

Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

eir is no longer offering the 180-day add-on for sale. If you have already contracted to a 180 day add-on, it will continue as normal until it expires or it is depleted. The terms and conditions attached have not changed.

I'm sorry for any inconvenience caused.

Thanks

Thomas

Dear eir ... please stop trotting out this horse manure ... if people were using their allowance early then could they not have topped up again, or couldn't you have provided them a facility to top up again?

Its far more likely that you saw this was becoming a popular plan and decided to change the time limit to get users to pay for a monthly top up instead of every 6 months.

50 per month can not be described as better value for money than 50 over 6 months ... better for eir, Yes, better for customers ... you're having a laugh.

eir: Thomas

Saint_Mel wrote: »

eir: Thomas wrote: »

Ro-76 wrote: »

I'm on prepay with the 50GB/6Month/€30 plan. It's due to renew in 2 weeks and I topped up by €30 to facilitate that.

I've just been told that the plan is discontinued even for existing customers. Can you please clarify that existing customers keep their existing plan?

Hi Ro-76,

The prepay 180-day pass has been discontinued and replaced with the 50gb  30-day pass.

Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

eir is no longer offering the 180-day add-on for sale. If you have already contracted to a 180 day add-on, it will continue as normal until it expires or it is depleted. The terms and conditions attached have not changed.

I'm sorry for any inconvenience caused.

Thanks

Thomas

Dear eir ... please stop trotting out this horse manure ... if people were using their allowance early then could they not have topped up again, or couldn't you have provided them a facility to top up again?

Its far more likely that you saw this was becoming a popular plan and decided to change the time limit to get users to pay for a monthly top up instead of every 6 months.

50 per month can not be described as better value for money than 50 over 6 months ... better for eir, Yes, better for customers ... you're having a laugh.

I completely understand your frustrations at this time.

Thanks

Thomas

spix

Saint_Mel wrote: »

eir: Thomas wrote: »

Ro-76 wrote: »

I'm on prepay with the 50GB/6Month/€30 plan. It's due to renew in 2 weeks and I topped up by €30 to facilitate that.

I've just been told that the plan is discontinued even for existing customers. Can you please clarify that existing customers keep their existing plan?

Hi Ro-76,

The prepay 180-day pass has been discontinued and replaced with the 50gb 30-day pass.

Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

eir is no longer offering the 180-day add-on for sale. If you have already contracted to a 180 day add-on, it will continue as normal until it expires or it is depleted. The terms and conditions attached have not changed.

I'm sorry for any inconvenience caused.

Thanks

Thomas

Dear eir ... please stop trotting out this horse manure ... if people were using their allowance early then could they not have topped up again, or couldn't you have provided them a facility to top up again?

Its far more likely that you saw this was becoming a popular plan and decided to change the time limit to get users to pay for a monthly top up instead of every 6 months.

50 per month can not be described as better value for money than 50 over 6 months ... better for eir, Yes, better for customers ... you're having a laugh.

Wait, so it went from 30 euro for 6 months to 30 euro for 1 month and they're trying to convince that it was to increase value for the customers?

Ro-76

spix wrote: »

Wait, so it went from 30 euro for 6 months to 30 euro for 1 month and they're trying to convince that it was to increase value for the customers?

I agree. It's a blatant lie to state that a 30 day plan is better value than a 180 day plan for the same price.

I took out this prepay plan purely for the 180 day pass. I didn't receive any communication to tell me that it had been discontinued.

I would assume comreg have some rules on informing customers of changes to their plans?

Ro-76

Ro-76 wrote: »

I agree. It's a blatant lie to state that a 30 day plan is better value than a 180 day plan for the same price.

I took out this prepay plan purely for the 180 day pass. I didn't receive any communication to tell me that it had been discontinued.

I would assume comreg have some rules on informing customers of changes to their plans?

I'm trying to lodge a complaint at https://www.eir.ie/logacomplaint.jsp

How can I get my account number? When I log in to my either, I can't see an account number and I don't get bills.

eir: Thomas

Ro-76 wrote: »

Ro-76 wrote: »

I agree. It's a blatant lie to state that a 30 day plan is better value than a 180 day plan for the same price.

I took out this prepay plan purely for the 180 day pass. I didn't receive any communication to tell me that it had been discontinued.

I would assume comreg have some rules on informing customers of changes to their plans?

I'm trying to lodge a complaint at https://www.eir.ie/logacomplaint.jsp

How can I get my account number? When I log in to my either, I can't see an account number and I don't get bills.

It would be noted on the top right-hand corner of any bill, alternatively, you can request it by calling our support team on 1901.

Thanks

Thomas