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No sign of promised free mobile phone credit.

  • 03-05-2018 3:38pm
    #1
    TheFortField
    Registered Users, Registered Users 2 Posts: 346 ✭✭


    I moved my mobile phone account from Three to Eir on 19/04/18. I was advised in store that I would be entitled to €120 free credit (€10 per month for 12 months - provided I topped up by €20 every month).

    I topped up by €20 on April 19th and I have yet to receive my €10 free credit for the month. I would appreciate if you could look into this issue for me please. 


Comments

  • #2
    vectorvictor
    Registered Users, Registered Users 2 Posts: 745 ✭✭✭vectorvictor


    They pull a bit of a scam with this. I queried the same. I was told I had to top up by twenty, register for my eir and then top up by 20 to get it. So effectively it's impossible to get it for the first month unless you port, register for my eir and then topup by 20. If you register after topping up you have to top up again.

    In the end I ended up switching network on a point of principal as it is so misleading as the steps listed on the site aren't in the order they tell you that you should do things when you query it

    Although in your case you are not due it yet anyway. You would be due it on the 15th May. It's done on the 15th of the month after you port. You get May's in June etc..


  • #3
    TheFortField
    Registered Users, Registered Users 2 Posts: 346 ✭✭TheFortField


    The assistant in the Eir Store said it should be applied within 24 hours of topping up so that's why I was querying it. Perhaps the Eir Reps can confirm that the credit is applied on the 15th of every month and that would resolve things.


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    TheFortField wrote: »
    I moved my mobile phone account from Three to Eir on 19/04/18. I was advised in store that I would be entitled to €120 free credit (€10 per month for 12 months - provided I topped up by €20 every month).

    I topped up by €20 on April 19th and I have yet to receive my €10 free credit for the month. I would appreciate if you could look into this issue for me please. 
    Hi TheFortField ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #5
    Seth Brundle
    Moderators, Politics Moderators Posts: 41,242 Mod ✭✭✭✭Seth Brundle


    eir: Thomas wrote: »
    Hi TheFortField ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Can you please also clarify the exact policy and steps required to redeem this offer?


  • #6
    TheFortField
    Registered Users, Registered Users 2 Posts: 346 ✭✭TheFortField


    eir: Thomas wrote: »
    TheFortField wrote: »
    I moved my mobile phone account from Three to Eir on 19/04/18. I was advised in store that I would be entitled to €120 free credit (€10 per month for 12 months - provided I topped up by €20 every month).

    I topped up by €20 on April 19th and I have yet to receive my €10 free credit for the month. I would appreciate if you could look into this issue for me please. 
    Hi TheFortField ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    PM sent


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  • #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Seth Brundle wrote: »
    eir: Thomas wrote: »
    Hi TheFortField ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Can you please also clarify the exact policy and steps required to redeem this offer?
    Hi  Seth Brundle ,

    The prepay 180-day pass has been discontinued and replaced with the 50gb  30-day pass.

    Usage statistics have shown that customers purchasing the 180-day pass are using their 50GB allowance early. Reducing the days to 30 creates value for money for the customer and allows high data users to avail of greater amounts in the time period they need.

    eir is no longer offering the 180 day add-on for sale. If you have already contracted to a 180 day add-on, it will continue as normal until it expires or it is depleted. The terms and conditions attached have not changed.

    I'm sorry for any inconvenience caused.

    Thanks

    Thomas


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