An post

Helloitsme123

How long does royal mail take to get to Ireland ordered something on Monday was dispatched Tuesday recent update says en route to Dublin

CeilingFly

Depends on what royal mail service was paid for .

Priority = 2-3 days
Economy = 4-7 days

Pecon

In the last month I have had three registered parcels from the UK. The first was handed to "delivery partner" (An Post) on Tuesday. By Tuesday the following week nothing on An Post site but on checking the next morning it was out for delivery. The second posted on a Tuesday never showed on their site until it was delivered and the third sent the same day as the second is still in limbo with no up date from An Post.

AP customer service said that it could be sitting in a warehouse in the UK and would not be tracked until it arrived in Dublin but it seems that even when it does parcels are not being entered into their system. Not a time of year problem as it is only July/August unless they gave all their staff holidays at the same time.

CeilingFly

Pecon wrote: »

In the last month I have had three registered parcels from the UK. The first was handed to "delivery partner" (An Post) on Tuesday. By Tuesday the following week nothing on An Post site but on checking the next morning it was out for delivery. The second posted on a Tuesday never showed on their site until it was delivered and the third sent the same day as the second is still in limbo with no up date from An Post.

AP customer service said that it could be sitting in a warehouse in the UK and would not be tracked until it arrived in Dublin but it seems that even when it does parcels are not being entered into their system. Not a time of year problem as it is only July/August unless they gave all their staff holidays at the same time.

Sent from the UK and you are assuming Anpost is the problem?

Royal mail updates to "handed to delivery partner" once it leaves their depot, not when it is actually with the delivery partner.

But sure blame an post anyway, sure its much easier.

Btw, royal mail are utterly appalling, even a cursory search will tell you that.

Pecon

Well I'm sure that Royal Mail is no better or worse than An Post but read the post again before telling me that it's "easier" to blame AP. No acceptance scan, no scan when sent to the local mail centre and no scan when out for delivery for the second parcel . The first time the first parcel showed on their system was when it was out for delivery, so no, they are not updating their systems which makes the word "tracking" useless.

CeilingFly

It's up to the sender or originating service to input the details and transfer to an post.

There's no group of staff entering all details when a parcel arrives.

I send 400-500 parcels a week with an post, if I don't transfer the file at the end of day, customers won't see tracking details except details when delivered.

Your issue is with the sender or royal mail. But as I said, its easier to blame the "local" service that actually have little to do with the input of information.

Pecon

To be honest CeilingFly your post is both confusing and WRONG!.

"customers won't see tracking details except details when delivered"

Nonsense

"There's no group of staff entering all details when a parcel arrives."

Of course not, that would be impossible which is why An Post use scanning equipment.

When an item is sent by Royal Mail (or indeed any other postal system) the sender is indeed responsible for entering all the correct details, both for normal and registered mail. However once registered mail is accepted by the RM it is scanned and continues to be scanned until it is dispatched overseas.

When it arrives in Ireland the first scan is an arrival scan which updates from Royal Mail to the An Post system (with me so far?) then it is scanned again when it leaves the central sorting office for the local depot, then it is scanned when out for delivery and finally when delivered. BTW this is from An Post customer service who one presumes know of what they speak.

At all times a customer should be able to "track" their delivery. So when most or all of these steps are missed I would call that a problem.

ei9go

If it's a parcel, An Post don't deliver Royal Mail parcels generally.

What they deliver are technically packets up to 2kg.

CeilingFly

Pecon wrote: »

To be honest CeilingFly your post is both confusing and WRONG!.

"customers won't see tracking details except details when delivered"

Nonsense

"There's no group of staff entering all details when a parcel arrives."

Of course not, that would be impossible which is why An Post use scanning equipment.

When an item is sent by Royal Mail (or indeed any other postal system) the sender is indeed responsible for entering all the correct details, both for normal and registered mail. However once registered mail is accepted by the RM it is scanned and continues to be scanned until it is dispatched overseas.

When it arrives in Ireland the first scan is an arrival scan which updates from Royal Mail to the An Post system (with me so far?) then it is scanned again when it leaves the central sorting office for the local depot, then it is scanned when out for delivery and finally when delivered. BTW this is from An Post customer service who one presumes know of what they speak.

At all times a customer should be able to "track" their delivery. So when most or all of these steps are missed I would call that a problem.

Unless royal mail have transferred the information, it cannot be updated.

And between it leaves the royal mail international depot it still goes into a holding area for bulk shipment by truck or air depending on service.

If its economy service, it goes truck and will not be prioritised, so until it leaves the holding area, on a truck and that truck delivers to an post, it is not possible to be on the an post system.

At the end of the day it is nothing to do with an post until it arrives in their depot and scanning is automated, so if details are transferred properly, its scanned. If details are not transferred properly, its not.

But as I said, its easy to blame the local service even if everything points to issues elsewhere.

Btw, when quoting something is wrong, quote the full sentence, not half of it.
"if i don't send the end of day file, customers won't see tracking details until delivered" that is true, as the sentence clearly says in very plain English, "IF I DON'T SEND THE END OF DAY FILE"

So take your whining to the sender or royal mail.

Pecon

Did you even bother to read what I wrote. IT'S NOT BEING SCANNED. Tell me do you troll for articles critical of An Post as a hobby or are you paid for doing it lol.

SPDUB

Pecon wrote: »

When it arrives in Ireland the first scan is an arrival scan which updates from Royal Mail to the An Post system (with me so far?) then it is scanned again when it leaves the central sorting office for the local depot, then it is scanned when out for delivery and finally when delivered. BTW this is from An Post customer service who one presumes know of what they speak.

At all times a customer should be able to "track" their delivery. So when most or all of these steps are missed I would call that a problem.

Pecon wrote: »

... IT'S NOT BEING SCANNED. ...

It can't be transferred to the next person in line if it isn't scanned at each of those steps and I know this from personal experience

Occasionally an item gets accidentally put into the standard post and this means it can bypass scanning at some stages but that is fairly rare and I have never heard of it happening to different packages heading to the same person at different times and 99% of the times I saw it happening they were letters where somebody hadn't put the registered label on the front of the envelope .

CeilingFly

Pecon wrote: »

Did you even bother to read what I wrote. IT'S NOT BEING SCANNED. Tell me do you troll for articles critical of An Post as a hobby or are you paid for doing it lol.

Do you not understand the basics of scanning? Information has to be sent over to Anpost from the originating service provider for scanning to be possible.

Yes, I defend Anpost because I understand their systems and use them for several hundred parcels a week. The number of issues I get is miniscule and almost non existent.

So for you to have three issues in a couple of weeks and blame an post even though all three originated abroad (and all three with royal mail) it ridiculous.

Knowing royal mail, I'd put my money on the fault being there, but sure its easier to whine about a local company, isn't it.

whiterebel

MOD:Cool it please, Pecon and Ceiling Fly. Nobody can prove where this has gone wrong at the moment, so everyone relax until we get more information.