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No phone or broadband

  • 03-05-2018 11:46am
    #1
    staticdoor71
    Registered Users, Registered Users 2 Posts: 634 ✭✭✭


    Hi we have no phone or broadband since April 16th
    Planning permission needs to be sought from the council to dig to repair "200 pairs of cable"

    No one can give me any dates as to when this might be fixed

    Am I within my rights to cancel now.

    The technical team are trying their best but communication between open eir and the support team is ridiculous. Everyone's telling a different story, getting diff info from diff people.
    Some are saying day, some saying weeks before it's fixed


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    staticdoor71 wrote: »
    Hi we have no phone or broadband since April 16th
    Planning permission needs to be sought from the council to dig to repair "200 pairs of cable"

    No one can give me any dates as to when this might be fixed

    Am I within my rights to cancel now.

    The technical team are trying their best but communication between open eir and the support team is ridiculous. Everyone's telling a different story, getting diff info from diff people.
    Some are saying day, some saying weeks before it's fixed
    Hi staticdoor71 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    staticdoor71
    Registered Users, Registered Users 2 Posts: 634 ✭✭✭staticdoor71


    eir: Thomas wrote: »
    Hi staticdoor71 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Pm sent now Thomas


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    staticdoor71 wrote: »
    eir: Thomas wrote: »
    Hi staticdoor71 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Pm sent now Thomas
    I have responded to your PM.

    Thanks

    Thomas


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