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Last Week's Top Five Queries (23.04.2018 - 29.04.2018)

  • 01-05-2018 5:14pm
    #1
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭


    1. How do I follow up on a complaint that I had previously contacted you about? 

    Please PM us the following details and we will follow up with our Complaints Department: 

    - Name
    - Contact Number
    - A reference number if provided to you from your previous contact with us.

    2. Do you still have to register with Irish Water?

    We would encourage all home owners to register their property with us if the property is connected to either the public water or wastewater mains networks as Irish Water is responsible for this infrastructure.

    You can register your details on our website here.

    3. I have yet to receive my Irish Water refund. How do I follow up on this?

    Please PM us the following details and we will follow up with our Billing Department: 

    - Full name
    - Account Number
    - Contact Number
    - WPRN
    - Full address

    4. My neighbour and I share the same water connection and I would now like a single connection to the public mains. How do I go about this?

    You can apply for a new connection by visiting the Connections section of our website here. 

    Our New Connections Department will review your application and be in touch with you shortly.

    5. I have low pressure to my cold kitchen tap, what can I do to resolve this?

    If your cold kitchen tap is affected, please send the following details via PM and we can investigate this:

    - Name;
    - Address; and
    - Contact number

    Alternatively, you can check the Supply & Service Updates section of our website here for potential works in your area that may be impacting your supply.


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