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Pre auth confusion

dubdev · 2018-04-30 09:13:02

Hi there I have an AIB click Visa card and I used it to order a laptop on the 21st of this month. I cancelled the order on Monday, but the pre-authorised charge has still not been released on the card. I rang AIB a few times about this, and each time I've been given a different answer. I've been told it takes 8 calendar…

30-04-2018 9:13am

#1

dubdev

Closed Accounts Posts: 167 ✭✭

Join Date: August 2015

Posts: 109

Hi there

I have an AIB click Visa card and I used it to order a laptop on the 21st of this month. I cancelled the order on Monday, but the pre-authorised charge has still not been released on the card. I rang AIB a few times about this, and each time I've been given a different answer. I've been told it takes 8 calendar days, 10 calendar days, 10 business days and 5 business days! One agent suggested I get the merchant to release the pre-authorisation charge but they just replied to me saying they voided the transaction last Monday.

Could anyone advise as to how long it ACTUALLY takes for a pre-auth to fall off a credit card account?

Thanks

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