Laptop warranty

Anchises

I've got a HP 15" Pavilion laptop that has an intermittent fault.
I suspect the screen cable where it passes through the hinge is faulty.
It passes all diagnostics, if tested on the tabletop.
If I touch the screen/lid to move it, it crashes.
I've not disassembled it as I think it might be still under warranty.
On the back it has molded in raised lettering :

Warranty: 1Y 1Y 0Y

That seems to imply it's warrantied for two years

However when I checked it on line with HP 's warranty check , it says :

Status : Product sold without warranty

What does that mean ? No warranty !
Surely that can't be right ?

It's a Model : 15-au071na bought in DEC 2016
from PC world.

Anchises

Rats !
Found it here :
http://www.qvc.com/footers/el/pdf/E223430_Warranty_Technical_Support.pdf

For example, if the limited warranty period shown on the serial number label is 1y/1y/0y, it means one year parts, one year labor, and no onsite service.

Ok , so only 1 year warranty.

But why does HPs site say "Sold without warranty" ?
Confusing.

Alanstrainor

What do you mean when you say it crashes? That really means that the OS panics or simply reboots unexpectedly. But perhaps you mean that the screen just flickers on/off, which is a different problem. 

If your computer does actually reboot/panic then I would think it is not a ribbon cable, and wonder if it is power related, or perhaps even hard drive. Actually it could be any number of things.

Anchises

The screen corrupts to a random collection of horizontal lines flashing etc.
It sometimes flashes on off as a black/grey screen and the laptop becomes unresponsive.

Could be described as a graphics driver corrupton too , but it *does* pass ALL diagnostic tests,
unless you touch/move the screen casing.

It's my brothers laptop. I've suggested he refer back to the retailer. May be a manufacturing fault and possible
consumer claim. It's been behaving like that on and off since purchase, but has got worse recently.