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Irish Water Customer Complaint - Open since 9th January

  • 24-04-2018 8:41am
    #1
    emmkell
    Registered Users, Registered Users 2 Posts: 15 ✭


    Hi,

    Could an Irish Water representative contact me directly, regarding a complaint that I issued on 9th January in terms of refunds, and an error in the change of account holder? I have contacted customer support a number of times, who inform me that my complaint has gone to head office and its still being dealt with. This was over 3 months ago now and I would really like to close this.

    I can provide Customer reference ID and Case ID in private message.

    Thanks,

    Emma 


Comments

  • #2
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭Irish Water: Niamh


    Hi Emma,
    emmkell wrote: »
    Hi,

    Could an Irish Water representative contact me directly, regarding a complaint that I issued on 9th January in terms of refunds, and an error in the change of account holder? I have contacted customer support a number of times, who inform me that my complaint has gone to head office and its still being dealt with. This was over 3 months ago now and I would really like to close this.

    I can provide Customer reference ID and Case ID in private message.

    Thanks,

    Emma 
    Thanks for getting in touch.

    Would you mind sending the following details via PM and we can investigate this:

    - Your full name;
    - Address; and
    - Contact number.
    - Account number
    - WPRN

    If you have the Case ID and customer complaint ID, these would also help.

    Thanks in advance,
    Niamh


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