Smart Plugs

distantdrum

Can you tell me please is there an ongoing problem with the software  for your smart plugs 

Electric Ireland: Aoife

Hi distantdrum,

Thanks for your post.

We're sorry for the delay in replying to you.

We are unaware of any issue, but we are looking into who would be the best people to look into your query. We will get back to you as soon as we have more information.

If you have any other questions in the meantime, please don't hesitate to ask.

Thanks,
Aoife

distantdrum

I would appreciate that thank you as I believe there is an on going problem with the software I am not getting much information for the home services team only they are aware there is an issue

distantdrum

I would appreciate that thank you as I believe there is an on going problem with the software I am not getting much information for the home services team only they are aware there is an issue

Electric Ireland: Aoife

Hi distantdrum,

Thank you for your patience.

We have been in touch with the relevant department and they advised that they are currently investigating the matter.

Some users of the Smarter Home system have reported issues with the app. Any customers who experience these issues should contact our colleagues in the Home Services department on 1850 372 333 and their query will be escalated to the Smarter Home technical support team, who will be in touch in the coming days to resolve the issue.

As you have already been in touch with our colleagues, your query should already have been reported to the technical support team. They will be in touch as soon as they can.

If you wish, you can send us a private message with your account details, and we can make sure that your details have been sent on already.

We would require the following details via private message:

• Your name as it appears on the account
• Your Electric Ireland account number
• The first line of your address
• Your contact number
• Confirmation you are the account holder (Yes/No)

If you have any other questions, please don't hesitate to ask.

Thanks,
Aoife

distantdrum

Electric Ireland: Aoife M wrote: »

Hi distantdrum,

Thank you for your patience.

We have been in touch with the relevant department and they advised that they are currently investigating the matter.

Some users of the Smarter Home system have reported issues with the app. Any customers who experience these issues should contact our colleagues in the Home Services department on 1850 372 333 and their query will be escalated to the Smarter Home technical support team, who will be in touch in the coming days to resolve the issue.

As you have already been in touch with our colleagues, your query should already have been reported to the technical support team. They will be in touch as soon as they can.

If you wish, you can send us a private message with your account details, and we can make sure that your details have been sent on already.

We would require the following details via private message:

• Your name as it appears on the account
• Your Electric Ireland account number
• The first line of your address
• Your contact number
• Confirmation you are the account holder (Yes/No)
  
  

[*]
If you have any other questions, please don't hesitate to ask.

Thanks,
Aoife

[*]
Thanks Ill give it a couple of weeks and see is there any comeback form them 

Electric Ireland: Aoife

Hi distantdrum,

You are very welcome.

Should you have any other questions, please don't hesitate to ask.

Thanks,
Aoife