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Vodafone billing "upgrade"

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  • 19-04-2018 9:21pm
    #1
    DebbieVenice
    Registered Users Posts: 5 ✭


    Has anyone else been impacted by Vodafone's "upgrade?" I've been a Vodafone customer for 4.5 years and on a contract that was paid by d/d on the 23rd of the month until January 2018. Without notice the payment date changed to the 5th of the month with payments taken on 5/2 & 5/3. Again with NO notice a second payment was taken on 26/3....21 days after the last payment!!! My bill was issued today with payment set for 3/5!!! I phoned to complain and was told that billing dates now occur 7 - 10 days after the date the monthly allowance ends with payment collected 14 days after the billing date.

    I now have NO idea when I'll be billed let alone when or how many payments will be taken. Vodafone customer care sucks....will be leaving when my contract is up!


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    #2
    GIMP
    Registered Users Posts: 1,061 ✭✭✭GIMP


    Same here my dd date has gone from the 16th to the 26th of each month without any explanation or notice!!


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