Porting problem

fxotoole

Hi 

I've recently ordered a 400 10gb SIM card, which I understood to be a rolling 30 day contract. However the confirmation email stated that the contract length is 18 months. I contacted your twitter account about this yesterday but received no reply. The SIM card has just arrived but I can't port the number online and I'm advised to call 1905. I found this weird because that's the number for bill pay SIMs, not prepay SIMs. Also the SIM card says its postpaid, not prepay.

I rang 1905 but can't get through - probably because the call centre's closed at this point. 


Can you confirm please whether or not this offer is a rolling 30 day contract, and whether or not I've been sent the correct type of SIM to port my number over? 

eir: Thomas

fxotoole wrote: »

Hi 

I've recently ordered a 400 10gb SIM card, which I understood to be a rolling 30 day contract. However the confirmation email stated that the contract length is 18 months. I contacted your twitter account about this yesterday but received no reply. The SIM card has just arrived but I can't port the number online and I'm advised to call 1905. I found this weird because that's the number for bill pay SIMs, not prepay SIMs. Also the SIM card says its postpaid, not prepay.

I rang 1905 but can't get through - probably because the call centre's closed at this point. 


Can you confirm please whether or not this offer is a rolling 30 day contract, and whether or not I've been sent the correct type of SIM to port my number over? 

Hi fxotoole ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

fxotoole

I got sorted in the end. Thanks for getting back to me. 

eir: Tracey

fxotoole wrote: »

I got sorted in the end. Thanks for getting back to me. 

No problem at all. Glad to hear you are sorted. 

I'll pass this onto Thomas. 

Thanks

Tracey