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Why is a disconnected phoneline still in my hunting group?

Darocketeer · 2018-04-12 07:13:10

Hi, I had 3 phonelines with Eir when I took over the premises. I cancelled 1 line, and then moved my landline service to Vodafone. I didn't bother telling them about the 3rd line because I figured it was to be cancelled and therefore disconnected in the next few days anyway. However, Eir didn't get around to cancelling the…

12-04-2018 08:13AM

#1

Darocketeer

Registered Users, Registered Users 2 Posts: 44 ✭

Join Date: August 2013

Posts: 36

Hi,

I had 3 phonelines with Eir when I took over the premises. I cancelled 1 line, and then moved my landline service to Vodafone. I didn't bother telling them about the 3rd line because I figured it was to be cancelled and therefore disconnected in the next few days anyway.

However, Eir didn't get around to cancelling the line before porting occurred and all 3 lines came over to Vodafone. Recently the line finally disconnected. Now when people call my main number, every 3rd call doesn't reach my PBX system but seems like it's ringing out for the customer. How is this possible?

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Comments

#2 12-04-2018 06:38PM

ED E

Registered Users, Registered Users 2 Posts: 36,094 ✭✭✭✭

Join Date: February 2007

Posts: 35334

At a guess there's a vestigial config in the Vodafone voice switch. Their business support teams should be able to track it down.

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