Xbox Account

Bettyboop

Been paying for xbox live for over a year now despite removing my card cancelling sub etc.Still 16.99 and 6.99 and an Amazon item been purchased. Contacted xbox live chat and he gave me a phone no to ring but you could be on it days before its answered.
Found out the users name but xbox still charging me. Contacted my credit card company but they said its up to Microsoft to refund me. Cant seem to find even an email address for Microsoft. This person is scamming me every month for over a year now. Any advice appreciated.
My son hasnt used this account in over a year when I thought he was. He has his own account with his own credit card.And microsoft have verified he hasn't either.

drunkmonkey

Bettyboop wrote: »

Contacted xbox live chat and he gave me a phone no to ring but you could be on it days before its answered.

You need to call the number microsoft said to, you won't be on the phone days. If your worried about the cost get them to call you back once you get through.

Sounds like someone is also paying for amazon prime videos, did you log into your amazon account and see what's going on there or contact amazon chat.

With your credit card removed from the xbox i've no idea how it's happenings, have you checked on the xbox to make sure you have it removed. It sure sounds like you don't.

runawaybishop

drunkmonkey wrote: »

You need to call the number microsoft said to, you won't be on the phone days. If your worried about the cost get them to call you back once you get through.

Sounds like someone is also paying for amazon prime videos, did you log into your amazon account and see what's going on there or contact amazon chat.

With your credit card removed from the xbox i've no idea how it's happenings, have you checked on the xbox to make sure you have it removed. It sure sounds like you don't.

The bank will not reimburse it, only xbox support can do this.

https://support.xbox.com/en-IE/contact-us#5:0:3

They will call you back or you can chat live to a support assistant.

Bettyboop

runawaybishop wrote: »

The bank will not reimburse it, only xbox support can do this.

https://support.xbox.com/en-IE/contact-us#5:0:3

They will call you back or you can chat live to a support assistant.

Was on to live chat numerous times and just keeps giving me the phone number which I hace had to hang up on as it took too long to get a reply ie. 45mins to an hour

Bettyboop

drunkmonkey wrote: »

You need to call the number microsoft said to, you won't be on the phone days. If your worried about the cost get them to call you back once you get through.

Sounds like someone is also paying for amazon prime videos, did you log into your amazon account and see what's going on there or contact amazon chat.

With your credit card removed from the xbox i've no idea how it's happenings, have you checked on the xbox to make sure you have it removed. It sure sounds like you don't.

Removed it too many times to count deleted account etc

runawaybishop

Bettyboop wrote: »

Was on to live chat numerous times and just keeps giving me the phone number which I hace had to hang up on as it took too long to get a reply ie. 45mins to an hour

Request a call back.

vandriver

I had this problem with my son's Xbox live account.There was almost €200 of purchases by some scammer.
Get on to support.They will sort it out.

Bettyboop

vandriver wrote: »

I had this problem with my son's Xbox live account.There was almost €200 of purchases by some scammer.
Get on to support.They will sort it out.

Thank you for contacting Microsoft
We will call you at 87 Expect a call in about 100 minutes.
Thank you all for your help appreciated