Broken bike box after flight

lizzylad84

Just home from roubaix. After getting my bike from baggage in dublin I noticed a massive cackling top of my bike box. Anyone had any previous experience in claiming compensation for similar?

Harrybelafonte

lizzylad84 wrote: »

Just home from roubaix. After getting my bike from baggage in dublin I noticed a massive cackling top of my bike box. Anyone had any previous experience in claiming compensation for similar?

You need to tell them before you leave the airport. I had an issue like this before when my carbon track bike was severely damaged on the way back from training in Poland. They refused to compensate me as I not notified anyone in the airport before leaving. I pointed out that our flight had been delayed and then our package had been delayed by over an hour and family and friends had been waiting for me all that time so I rushed out. I, in fairness, got my compensation quick smart then.

lizzylad84

Harrybelafonte wrote: »

You need to tell them before you leave the airport. I had an issue like this before when my carbon track bike was severely damaged on the way back from training in Poland. They refused to compensate me as I not notified anyone in the airport before leaving. I pointed out that our flight had been delayed and then our package had been delayed by over an hour and family and friends had been waiting for me all that time so I rushed out. I, in fairness, got my compensation quick smart then.

Notified the ryanair desk in baggage claim. Told me what to do. Only problem is I have not got the recipt anymore for bike box.?

CramCycle

lizzylad84 wrote: »

Notified the ryanair desk in baggage claim. Told me what to do. Only problem is I have not got the recipt anymore for bike box.?

If it was bought in a shop, they should be able to do up a receipt if you give them the details. You might also be able to print off the current price from a site and say, here is what it is to replace?

68 lost souls

Or if you bought it online you may have a record in your account at login

Cee-Jay-Cee

68 lost souls wrote: »

Or if you bought it online you may have a record in your account at login

This.

Log into your account and you can see all your previous purchases however I don't think they look for original receipts. You can show them the cost of a new one now as ultimately that's what it is going to cost you to replace it regardless of what you paid for it.

lizzylad84

Thanks for the advice. I actually borrowed it from a mate. Which makes it worse

Cee-Jay-Cee

I don't think it makes any difference who owned it, it was checked in under your name and so for all intensive purposes it is yours.

dastardly00

Is the bike okay?

lizzylad84

dastardly00 wrote: »

Is the bike okay?

I bloody hope so.

ford2600

lizzylad84 wrote: »

I bloody hope so.

As far as I know the limit of any payout for luggage is €1300 or so.

For that reason I think shipping a high end bike is mental.

gmacww

ford2600 wrote: »

As far as I know the limit of any payout for luggage is €1300 or so.

For that reason I think shipping a high end bike is mental.

Currently it's €1400 although you can declare items of special interest however this must be done prior to check-in. So if you are travelling with a bike worth more than 1400 then travel insurance is a must and most certainly declare it as an item of special interest at check in.

This is all covered as part of the Montreal convention. If you take the luggage out of the airport however legally they don't have to cover it. That's not to say they won't but they don't have to. When claiming any bags always check them over prior to leaving the airport.

lizzylad84

Bikes fine thankfully. Case is beyond repair and usless

Koobcam

gmacww wrote: »

Currently it's €1400 although you can declare items of special interest however this must be done prior to check-in. So if you are travelling with a bike worth more than 1400 then travel insurance is a must and most certainly declare it as an item of special interest at check in.

This is all covered as part of the Montreal convention. If you take the luggage out of the airport however legally they don't have to cover it. That's not to say they won't but they don't have to. When claiming any bags always check them over prior to leaving the airport.

I was told recently by my insurance company that you can also claim for items listed under your home insurance policy (ie expensive bikes) in the event that they go missing or get damaged in-flight. As far as I'm aware, airlines are only obliged to cover the cost of lost or damaged luggage up to the value of 1,131 special drawing rights-€1,330 at today's rates. Anything beyond that is entirely at the discretion of the airline. You also have to have a lost luggage report as part of any claim, so it's a must to go to the lost luggage desk before you leave the airport-which is a huge pain in the ass if you've just stepped off a long haul flight. Lst time it happened to me, I had two expensive bikes and cases...which thankfully showed up a couple of days later. Scared the sh*te out of me...Bottom line, make sure you have cover for the replacement cost of bike and case before you hand over your bike to the airline. Another tip is to bring your cycling gear in your carry-on if possible. If it goes missing, it's gonna be hard to find the right size shoes, helmet, shorts etc at short notice, plus the cost of that stuff adds up. I had a bag go missing on a trip to China last year and when I worked out the value of the cycling gear that was in it, it worked out as being more than the 1,131 SDR's I'd get in compensation.

If the OP is just concerned about a damaged case (as opposed to bike), and has a damaged luggage report, it should be grand, if a bit slow, to get compensation.

gmacww

Koobcam wrote: »

I was told recently by my insurance company that you can also claim for items listed under your home insurance policy (ie expensive bikes) in the event that they go missing or get damaged in-flight.

This is true however most insurance companies have limitations. Standard policies limit bikes to €250. If your bike is worth more then you need to specify that as a special item, same way you would an engagement/wedding ring etc... then you are cover in and out of the house. It makes your policy a touch more expensive but in my opinion it's worth it.

On the topic of the bike box the one thing I'd say is that it was a good box. If it's in bits and your bike is perfectly fine then it did the very job it's intended to do.

ford2600

gmacww wrote: »

This is true however most insurance companies have limitations. Standard policies limit bikes to €250. If your bike is worth more then you need to specify that as a special item, same way you would an engagement/wedding ring etc... then you are cover in and out of the house. It makes your policy a touch more expensive but in my opinion it's worth it.

On the topic of the bike box the one thing I'd say is that it was a good box. If it's in bits and your bike is perfectly fine then it did the very job it's intended to do.

If a special item would you not get caught with an excess? While a €500 excess is fine for a €25,000 smoke damage claim not so much on a €2500 bike.

It would also effect further premiums? Another consideration would be if you own more than one property; if you claim on bike but forget to disclose it when renewing on another property you may not be insured for house?

By all means travel with your €5000 bike but know the real cost if things go wrong

magicbastarder

Koobcam wrote: »

I was told recently by my insurance company that you can also claim for items listed under your home insurance policy (ie expensive bikes) in the event that they go missing or get damaged in-flight.

from my understanding, bikes are usually only covered outside the house if specifically named on your policy.

Koobcam

gmacww wrote: »

This is true however most insurance companies have limitations. Standard policies limit bikes to €250. If your bike is worth more then you need to specify that as a special item, same way you would an engagement/wedding ring etc... then you are cover in and out of the house. It makes your policy a touch more expensive but in my opinion it's worth it.

On the topic of the bike box the one thing I'd say is that it was a good box. If it's in bits and your bike is perfectly fine then it did the very job it's intended to do.

Exactly-you need to have the bike as a specified item on your policy and pay a bit extra. Your standard home policy doesn't really cover you properly for expensive bikes-I think the limit is normally around 2 grand or so. This wasn't something I was aware of until I renewed last year. The benefit for when you travel is that the bike is covered, with the stipulation that you don't exceed a certainamount of time outsde the country (60 days I think).

lizzylad84

Lodged compensation claims with both ryanair and my travel insurance (as told to do by Ryanair desk. Thankfully bike is undamaged. It's only the fact that it's my mates bike box I'm really concerned or annoyed about. Fingers crossed all goes well with process. I'll be on the lookout for bike bag/box for myself from now on. One of the lads put his in a cardboard box and no signs if damage

gmacww

ford2600 wrote: »

If a special item would you not get caught with an excess? While a €500 excess is fine for a €25,000 smoke damage claim not so much on a €2500 bike.

That all depends on your policy. Varying policies standards place the excess anywhere from €200-500. You can take out a policy with €0 excess but it will cost you more.

To me if my bikes got stolen I'd gladly pay the €300 excess as per my policy. I think people are fully aware of the risks when traveling with their bike. Personally I don't do it. I just rent and bring pedals, a stem and a garmin mount with me. That lets me get the bike setup close to exactly how i'd like it.

Also when renting take it as an opportunity to have a temporary upgrade and ride a bike most could not afford. The last bike I rented was an s-works with Dura-Ace Di2 and carbon wheels. I tore the arse out of it!

El Tarangu

Cee-Jay-Cee wrote: »

I don't think it makes any difference who owned it, it was checked in under your name and so for all intensive purposes it is yours.

- I can't believe I've really seen this typed out in real life...

CramCycle

El Tarangu wrote: »

- I can't believe I've really seen this typed out in real life...

I prefer my purposes to be a bit more relaxed.

dastardly00

El Tarangu wrote: »

- I can't believe I've really seen this typed out in real life...

I've made that mistake myself before... and it was on the cycling forum as well...

lizzylad84

Bit of an update.
All information submitted to ryanair. I keep getting the same email saying waiting on information from complainant. What in the name of jeasus do they not have a phone number you can call to speak to someone about this

NBar

Hope you get sorted soon but knowing airlines etc they drag it out hoping you give up and go away and alot of people do.. any chance you could tell us the make of the bike box and show a pic of the damage also the box box manufacture might have warranty or good will gesture as well that you can look at

lizzylad84

As stated earlier. Bor rowed it off a mate. He git it in cyclesuperstore

lizzylad84

Update.
Just hot email from ryanair offering compensation of 110 euro. Now to but a replacement bike box.
Recommendations?