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Last Week's Top Five Queries (02.04.2018 - 08.04.2018)

  • 09-04-2018 4:11pm
    #1
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭


    1. My business account is in credit, how do I go about getting refunded for this?

    If you can provide the following information by private message, we can look into this for you:

    - Your full name;
    - Address;
    - Account Number; and
    - Full details of your query.

    2. I have not received my refund yet and I don’t know my account number, can you help?

    If you PM the following details, we can certainly follow up on this for you:

    - Name;
    - Supply Address; and
    - WPRN.

    3. My water is off this morning and I have not received any notification of works, why is this?

    You can find all information in relation to works on our website here. 

    If your area is not listed here and your cold kitchen tap is affected, please send a PM with the below details:
    - Name;
    - Address; and
    - Contact number.

    4. How can I claim a refund for a deceased customer?

    You can download this form and send it back to us and we will be able to reissue the cheque in your name.

    You can send this to the following address:

    Irish Water,
    P.O. Box 860,
    South City Delivery Office,
    Cork City, Cork.

    5. If there is a boil water notice in my area how would you get in contact with me to warn me to boil water?

    We aim to contact all affected customers in the event of a Boil Water Notice/Drinking Water Restriction Notice as quickly and efficiently as possible.

    As soon as we receive a notice for the area, it is updated on our website and through local media as soon as possible.


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