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Irish water refund

  • 08-04-2018 9:08pm
    #1
    Cil
    Registered Users, Registered Users 2 Posts: 2 ✭


    My mother returned a cheque on 13th Dec 17 as it was in my deceased father name, Irish water confirmed receipt and said it would issue shortly. 4 months on and numerous calls still no cheque. Absolutely appalling customer service especially to a pensioner. Any idea how to escalate tho. They have a code of practice and say they will try resolve issues in 5 days.... thanks cil


Comments

  • #2
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi Cil,

    Thanks for getting in touch.

    We are very sorry to hear this. If you are listed as an authorised contact on the account, we can look into this matter for you. Please send a PM with the below details:

    - Name;
    - Address;
    - WPRN; and
    - Account number.

    If you are not authorised to discuss the account, we would ask that your mother get in touch as we would be unable to discuss this with you for data protection reasons.

    Thanks,
    Allanah


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