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Switched to different provider and still getting bills from eir

  • 07-04-2018 11:21am
    #1
    Tiamat666
    Registered Users, Registered Users 2 Posts: 33 ✭


    I switched to a different service provider and my new provider (sky) handled the switch process but I'm still getting billed by eir. I didn't use your service since 8th February as that's when sky installed their modem and activated my broadband. I called eir a few days ago and I was told my eir account is still active and asked to contact sky. Sky is telling me that's not possible as I'm not using your service anymore. Why am I still receiving bills from you? What can I do now??!!


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tiamat666 wrote: »
    I switched to a different service provider and my new provider (sky) handled the switch process but I'm still getting billed by eir. I didn't use your service since 8th February as that's when sky installed their modem and activated my broadband. I called eir a few days ago and I was told my eir account is still active and asked to contact sky. Sky is telling me that's not possible as I'm not using your service anymore. Why am I still receiving bills from you? What can I do now??!!
    Hi Tiamat666, 

    I'm sorry to hear about the issues you are having with cancelling your service. The other service provider should have contacted us directly to arrange this. 

    Feel free to PM me your account number and full name on the account and I'll have a look at this for you. 

    Thanks

    Tracey 


  • #3
    Tiamat666
    Registered Users, Registered Users 2 Posts: 33 ✭Tiamat666


    eir: Tracey wrote: »
    Tiamat666 wrote: »
    I switched to a different service provider and my new provider (sky) handled the switch process but I'm still getting billed by eir. I didn't use your service since 8th February as that's when sky installed their modem and activated my broadband. I called eir a few days ago and I was told my eir account is still active and asked to contact sky. Sky is telling me that's not possible as I'm not using your service anymore. Why am I still receiving bills from you? What can I do now??!!
    Hi Tiamat666, 

    I'm sorry to hear about the issues you are having with cancelling your service. The other service provider should have contacted us directly to arrange this. 

    Feel free to PM me your account number and full name on the account and I'll have a look at this for you. 

    Thanks

    Tracey 
    Sent you the details. Thanks.


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tiamat666 wrote: »
    eir: Tracey wrote: »
    Tiamat666 wrote: »
    I switched to a different service provider and my new provider (sky) handled the switch process but I'm still getting billed by eir. I didn't use your service since 8th February as that's when sky installed their modem and activated my broadband. I called eir a few days ago and I was told my eir account is still active and asked to contact sky. Sky is telling me that's not possible as I'm not using your service anymore. Why am I still receiving bills from you? What can I do now??!!
    Hi Tiamat666, 

    I'm sorry to hear about the issues you are having with cancelling your service. The other service provider should have contacted us directly to arrange this. 

    Feel free to PM me your account number and full name on the account and I'll have a look at this for you. 

    Thanks

    Tracey 
    Sent you the details. Thanks.
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


  • #5
    Tiamat666
    Registered Users, Registered Users 2 Posts: 33 ✭Tiamat666


    Thank you for sorting this out, Tracey.


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