Package offered that was later told doesn't exist

Jack Kanoff

Morning, I was wondering if I could discuss my broadband package as I feel I have been fobbed off on the helpline,
thanks

eir: Thomas

Jack Kanoff wrote: »

Morning, I was wondering if I could discuss my broadband package as I feel I have been fobbed off on the helpline,
thanks

Hi Jack Kanoff,

Please feel free to PM me your query along with your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Jack Kanoff

eir: Thomas wrote: »

Hi Jack Kanoff,

Please feel free to PM me your query along with your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Will do Thomas, thanks

eir: Thomas

Jack Kanoff wrote: »

eir: Thomas wrote: »

Hi Jack Kanoff,

Please feel free to PM me your query along with your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Will do Thomas, thanks

No problem at all.

Thanks

Thomas

Jack Kanoff

eir: Thomas wrote: »

No problem at all.

Thanks

Thomas

Done

eir: Thomas

Jack Kanoff wrote: »

eir: Thomas wrote: »

No problem at all.

Thanks

Thomas

Done

I have received your PM and I will reply shortly.

Thanks

Thomas