Issue with new tariff

miamee

I signed up to a new tariff on your website yesterday - 400 minutes, unlimited texts, 10GB data for €15 per month for 6 months and €25 per month after that. 

I received my confirmation email this morning which says the Promotional Price is €25 and Regular Price is €25. 

If the promotional price that I signed up to was not valid or no longer on offer, I am no longer interested in this tariff and would like to cancel my contract. 

Can you check if this was incorrect info on the email or on the website where I was signing up?


Thanks.

eir: Thomas

miamee wrote: »

I signed up to a new tariff on your website yesterday - 400 minutes, unlimited texts, 10GB data for €15 per month for 6 months and €25 per month after that. 

I received my confirmation email this morning which says the Promotional Price is €25 and Regular Price is €25. 

If the promotional price that I signed up to was not valid or no longer on offer, I am no longer interested in this tariff and would like to cancel my contract. 

Can you check if this was incorrect info on the email or on the website where I was signing up?


Thanks.

Hi miamee ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

miamee

PM sent, thanks. 

eir: Thomas

miamee wrote: »

PM sent, thanks. 

No problem at all.

Thanks

Thomas