Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

HP laptop - RAM error

  • 04-04-2018 6:19pm
    #1
    natnifnolnacs
    Registered Users, Registered Users 2 Posts: 755 ✭✭✭


    Hi folks,

    I'm hoping you can help me with a diagnosis. I have a HP 250 G5 i7 which I got as damaged having been dropped. When I plug it in, the battery charges and there is power going to the board. If I try to turn it on, the fan spins up momentarily.

    The caps lock key light gives 3 long blinks and then a pause, which seems to indicate RAM error. (https://support.hp.com/ie-en/document/c01732674#ReseatMemory)
    I opened it up and the RAm wasn't seated correctly, so I reseated it, performed hard reset and tested - no joy. I tried the other RAM slot - no joy.

    I got a new RAM stick,(https://www.amazon.co.uk/Kingston-SO-DIMM-260-Pin-PC4-17000-unbuffered/dp/B015CVEN72) hard reset - same error. I can't see anything else obviously wrong with it, but I'm still getting 3 blinks when trying to boot....any ideas what I can try next?


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Is the CPU soldered or socket? If the latter ensure its mounted correctly after its impact.


  • #3
    Alanstrainor
    Registered Users, Registered Users 2 Posts: 23,157 ✭✭✭✭Alanstrainor


    natnifnolnacs wrote: »
    Hi folks,

    I'm hoping you can help me with a diagnosis. I have a HP 250 G5 i7 which I got as damaged having been dropped. When I plug it in, the battery charges and there is power going to the board. If I try to turn it on, the fan spins up momentarily.

    The caps lock key light gives 3 long blinks and then a pause, which seems to indicate RAM error. (https://support.hp.com/ie-en/document/c01732674#ReseatMemory
    I opened it up and the RAm wasn't seated correctly, so I reseated it, performed hard reset and tested - no joy. I tried the other RAM slot - no joy.

    I got a new RAM stick,(https://www.amazon.co.uk/Kingston-SO-DIMM-260-Pin-PC4-17000-unbuffered/dp/B015CVEN72 hard reset - same error. I can't see anything else obviously wrong with it, but I'm still getting 3 blinks when trying to boot....any ideas what I can try next?

    URLs fixed...

    Not too sure. I presume when you boot with the new RAM you are booting with only the new RAM right? The old one has been left out?

    Try both slots (I'm sure you have). And failing that I would want to take out the board and examine it closely and look for cracks or anything else broken. It could be the motherboard which has failed in some way.


  • #4
    natnifnolnacs
    Registered Users, Registered Users 2 Posts: 755 ✭✭✭natnifnolnacs


    ED E wrote: »
    Is the CPU soldered or socket? If the latter ensure its mounted correctly after its impact.

    I don't have thermal paste so I haven't removed the heatsink, but it all looks still firmly in place.
    Alanstrainor wrote: »
    URLs fixed...

    Not too sure. I presume when you boot with the new RAM you are booting with only the new RAM right? The old one has been left out?

    Try both slots (I'm sure you have). And failing that I would want to take out the board and examine it closely and look for cracks or anything else broken. It could be the motherboard which has failed in some way.

    Yes, I've tried booting with just the new RAM in both slots. I guess there is a good chance it's a board issue. i'll have a closer look at the board this evening.


Advertisement