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Overcharged!!!

  • 03-04-2018 11:55am
    #1
    Doddledoo32
    Registered Users, Registered Users 2 Posts: 17 ✭


    I have been onto eir about 5 times now and waiting a week for a call back. Ordered a phone wrong one arrive, I was willing to keep it but I was charged for the other phone and it was 100 euro more , and still have heard nothing from eir with regards my refund. If I owed them money they would be ringing me. Sick of ringing and being transferred .


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Doddledoo32 wrote: »
    I have been onto eir about 5 times now and waiting a week for a call back. Ordered a phone wrong one arrive, I was willing to keep it but I was charged for the other phone and it was 100 euro more , and still have heard nothing from eir with regards my refund. If I owed them money they would be ringing me. Sick of ringing and being transferred .
    Hi Doddledoo32 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    Doddledoo32
    Registered Users, Registered Users 2 Posts: 17 ✭Doddledoo32


    I have sent you the details . I also tried to ring eir again but gave up after waiting 10 mins to talk to someone


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Doddledoo32 wrote: »
    I have sent you the details . I also tried to ring eir again but gave up after waiting 10 mins to talk to someone
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


  • #5
    Doddledoo32
    Registered Users, Registered Users 2 Posts: 17 ✭Doddledoo32


    Thanks Thomas but just off from 1901 and still no money returned. So warning for anyone else pick a different mobile provider eir are only good for taking money !


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