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SIM only "30 days" contract for existing customers - warning

  • 29-03-2018 7:31am
    #1
    Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭


    Hello,

    I was about to add a sim only "30 days" plan to my broadband account. Long story short, the sales rep advised that although the sim only part is trully 30 days and I can exit at any time, by adding this to my account the broadband gets locked into a new 18 months contract.

    I am out of contract at the moment.

    Can you please clarify?


Comments

  • Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gzoladz wrote: »
    Hello,

    I was about to add a sim only "30 days" plan to my broadband account. Long story short, the sales rep advised that although the sim only part is trully 30 days and I can exit at any time, by adding this to my account the broadband gets locked into a new 18 months contract.

    I am out of contract at the moment.

    Can you please clarify?
    Hi gzoladz ,

    Thanks for contacting us here.

    If you take out a sim only contract it is a strict month to month contract and will not tie you down for a certain number of months.

    I would recommend contacting a member of our sales team on 1800 503 303 to explore all options available to you.

    I hope this clears things up for you.

    Thanks

    Thomas


  • Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    Thanks Thomas, they confirmed that if I add it to another existing service, the contract for the other service resets and it starts again... not a big deal, they just should make it more transparent.


  • Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gzoladz wrote: »
    Thanks Thomas, they confirmed that if I add it to another existing service, the contract for the other service resets and it starts again... not a big deal, they just should make it more transparent.
    I completely understand. I will be sure to pass all of your feedback on to our development team.

    Thanks

    Thomas


  • Registered Users, Registered Users 2 Posts: 2,216 ✭✭✭PopTarts


    This happened me also. I have no other services with Eir but my 30 Day Sim only contract does say 18 month contract on it.

    Eir refused to send me out confirmation it is 100% 30 day Sim only contract and just said to ignore the 18 month wording!


  • Registered Users, Registered Users 2 Posts: 936 ✭✭✭Hasmunch


    Poptarts DO NOT ignore the wording. I got told that and naively believed the salesperson that i could bring my current service to a new house. 
    On moving I had massive problems and had to start a new contract despite what i was repeatedly told by the salesperson. DO NOT belive a word they say.
    Whatever is in the contract will be applied.


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  • Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    I ended up on a new contract as I got a very favourable rate for broadband, and added the mobile (sim only). I found the seller really good and the contract has everything in writting so I am satisfied with that.

    Porting though was a bit bumpy and when I queried the issue with the chat support I crashed against the rudeness and incompetency of that crowd... Anyway, it is done now.


  • Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    gzoladz wrote: »
    I ended up on a new contract as I got a very favourable rate for broadband, and added the mobile (sim only). I found the seller really good and the contract has everything in writting so I am satisfied with that.

    Porting though was a bit bumpy and when I queried the issue with the chat support I crashed against the rudeness and incompetency of that crowd... Anyway, it is done now.
    I'm glad to hear your satisfied gzoladz .

    Thanks

    Thomas


  • Registered Users, Registered Users 2 Posts: 2,210 ✭✭✭gzoladz


    You obviously haven't read the second paragraph ;)


  • Closed Accounts Posts: 63 ✭✭FranklinMint


    I looked into this and avoided it for this reason,it's in the t&cs

    It's very sneaky if u just signed up for the cheap broadband deal recently,you'd be stung big-time


  • Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    I looked into this and avoided it for this reason,it's in the t&cs

    It's very sneaky if u just signed up for the cheap broadband deal recently,you'd be stung big-time
    I understand your frustrations at this time.

    I will be sure to pass all feedback on to our development team.

    Thanks

    Thomas


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  • Closed Accounts Posts: 63 ✭✭FranklinMint


    I understand your frustrations at this time.

    I will be sure to pass all feedback on to our development team.

    Thanks

    Thomas

    I'm not frustrated

    I avoided the deal


  • Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    I understand your frustrations at this time.

    I will be sure to pass all feedback on to our development team.

    Thanks

    Thomas

    I'm not frustrated

    I avoided the deal
    I understand.

    Thanks

    Thomas


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