Difference between these two TV's

Inviere

Hi there

Looking at the following tv's:

LG 49UJ630V (£419)
LG 49UJ670V (£459)

Can you advise what the difference is between the two? Also, is there any chance of a special super duper Boardsie price?

Richersounds.ie: Kenny

Inviere wrote: »

Hi there

Looking at the following tv's:

LG 49UJ630V (£419)
LG 49UJ670V (£459)

Can you advise what the difference is between the two? Also, is there any chance of a special super duper Boardsie price?

Hi Inviere.

The main differences between these two televisions would be:
The 670 has a slightly higher motion processing.
The 670 has 1 extra HDMI input.
The 670 has the stand in the middle instead of at the end like the 630.

The 670 also has the feature "360 degree video"
[font=museo-sans, Arial, Helvetica, sans-serif]When watching suitable video, this feature lets you use the remote to track 360-degrees from left to right. It also allows you to 'look' up and down and even zoom in and out. Simply put, it's the closest thing yet to actually being there![/font]


[font=museo-sans, Arial, Helvetica, sans-serif]Unfortunately the best price at the moment would be the web listed price.[/font]
[font=museo-sans, Arial, Helvetica, sans-serif]They do include our 6 year guarantee free of charge and I could also offer free shipping.[/font]

Inviere

Many thanks. May I ask the warranty situation with regard stuck/dead pixels? The reason I'm buying a new tv is because I'm returning a tv to Amazon that I bought in 2016, which has developed a single dead pixel. They accepted the return hassle free, so I was wondering what the situation is with RicherSounds in that regard?

Richersounds.ie: Kenny

Inviere wrote: »

Many thanks. May I ask the warranty situation with regard stuck/dead pixels? The reason I'm buying a new tv is because I'm returning a tv to Amazon that I bought in 2016, which has developed a single dead pixel. They accepted the return hassle free, so I was wondering what the situation is with RicherSounds in that regard?

Hi Inviere.

It seems very good of Amazon to take the TV back even outside of the standard one year manufacturers warranty.

Our normal policy would be a replacement within 30 days should there be any issues.
Outside of 30 days in would be a repair but we are a little flexible on this.

With our 6 year guarantee it extends on the normal one year warranty and again outside of the 1st year it would be sent for a repair to the manufacturers agent who would then decide if its repaired or replaced.

Our full t&C's can be read here:
http://euro.richersounds.ie/t-six-year.aspx

Inviere

Thanks a mill Kenny, how may I go about hitting the button on it & getting the free delivery?

Richersounds.ie: Kenny

Inviere wrote: »

Thanks a mill Kenny, how may I go about hitting the button on it & getting the free delivery?

Hey Inviere.

If you drop me your contact number in a PM we can give you call.

Inviere

Thanks Kenny, pm sent

Richersounds.ie: Kenny

Inviere wrote: »

Thanks Kenny, pm sent

Cheers Inviere :D

Inviere

Soo, tv arrived today - nice speedy delivery. One problem, it's not the tv I ordered. What arrived was the 49UJ630V, what I bought and paid for however, was the 49UJ670V. Colour me not happy at all.

Box and packaging refer to the 630V



TV itself is a 630V



Order says it should be the 670V



Please advise...

Richersounds.ie: Kenny

Inviere wrote: »

Soo, tv arrived today - nice speedy delivery. One problem, it's not the tv I ordered. What arrived was the 49UJ630V, what I bought and paid for however, was the 49UJ670V. Colour me not happy at all.

Box and packaging refer to the 630V



TV itself is a 630V



Order says it should be the 670V



Please advise...

Hi Inviere,

I do apologise for the mix up here, it appears our warehouse has sent you the wrong television. I will resend the correct model today, it should be with you either tomorrow or Thursday. If you could have the 630 model packed up and ready to go I will have that collected from you when the new one arrives.

Apologies again for the inconvenience. Please do not hesitate to contact me if you have any issues.

Kind regards

David

Inviere

Thanks David, the wrong one here will be left in its box & ready to go. Will I get tracking information for the correct order, as I'll need to arrange someone to be here

Richersounds.ie: Kenny

Inviere wrote: »

Thanks David, the wrong one here will be left in its box & ready to go. Will I get tracking information for the correct order, as I'll need to arrange someone to be here

Hi Inviere,

You will indeed, our courier will text you with a tracking number and an estimated delivery time. If you haven't heard anything please let me know and I'll get one to you this afternoon.

Kind regards

David

Inviere

Richersounds.ie: Kenny wrote: »

Inviere wrote: »

Thanks David, the wrong one here will be left in its box & ready to go. Will I get tracking information for the correct order, as I'll need to arrange someone to be here

Hi Inviere,

You will indeed, our courier will text you with a tracking number and an estimated delivery time. If you haven't heard anything please let me know and I'll get one to you this afternoon.

Kind regards

David

Nothing as of yet David, cheers

Richersounds.ie: Kenny

Inviere wrote: »

Richersounds.ie: Kenny wrote: »

Inviere wrote: »

Thanks David, the wrong one here will be left in its box & ready to go. Will I get tracking information for the correct order, as I'll need to arrange someone to be here

Hi Inviere,

You will indeed, our courier will text you with a tracking number and an estimated delivery time. If you haven't heard anything please let me know and I'll get one to you this afternoon.

Kind regards

David

Nothing as of yet David, cheers

Hi Inverie, PM with tracking number sent.

Inviere

670 arrived today, nice turnaround time, happy customer  Thanks chaps!

Inviere

670 arrived today, nice turnaround time, happy customer  Thanks chaps!

Richersounds.ie: Kenny

Inviere wrote: »

670 arrived today, nice turnaround time, happy customer  Thanks chaps!

That's fantastic news, thanks for letting us know Inviere!

Inviere

Inviere wrote: »

670 arrived today, nice turnaround time, happy customer  Thanks chaps!

Me again, one week later  The TV has just now developed a fault, in that one vertical line of pixels is stuck/not working. See pic below, which illustrates:



With the wrong TV being delivered originally, and now this fault, the experience thus far has been a little deflating. What's the situation now regards having this most recent issue resolved?

Richersounds.ie: Kenny

Hi Inviere.

Sorry to see that your new TV has developed a fault.

Again we do apologies again for the original mix up in the wrong TV getting dispatched.

I have a few options for you:

We can send out a replacement and get the faulty unit collected.
We can get the TV collected and issue a full refund.
Or you can change to a different product and pay any difference in price of upgrade.

The TV you have will need re-boxed with ALL accessories, screws, stand etc....

Let me know your thoughts and we can go about sorting this out.

Again apologies.

Inviere

Just coming back to this to say thanks to RS for resolving the issue. In the end, I chose to upgrade to the 49SJ800V & RS were on point with my options. Thanks again folks!

Richersounds.ie: Kenny

Inviere wrote: »

Just coming back to this to say thanks to RS for resolving the issue. In the end, I chose to upgrade to the 49SJ800V & RS were on point with my options. Thanks again folks!

Thank you very much for the kind words, glad that you are up and running and enjoying the new TV.