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Trying to get my deceased mother's water refund returned

  • 26-03-2018 9:11pm
    #1
    Elizabeth at KK66
    Registered Users, Registered Users 2 Posts: 5 ✭


    I contacted IW to get a refund of my deceased mother's water payments. I rang the contact number. I was told to send a copy of my mother's Will. This was very upsetting as her Will contains sensitive and confidential information. So I left it as it was too distressing.
    Recently I saw information in the media that a large number of refunds had not been returned as IW could not contact people. I had contacted IW about my deceased mother's refund and was asked to do something very distressing. What is the process for a family to get a deceased person's refunds returned?


Comments

  • #2
    endacl
    Registered Users, Registered Users 2 Posts: 22,410 ✭✭✭✭endacl


    Copy of the will?!? If a copy of the death certificate isn't enough for IW, I'd be interested to know why not. It's enough for everybody else.


  • #3
    Elizabeth at KK66
    Registered Users, Registered Users 2 Posts: 5 ✭Elizabeth at KK66


    endacl wrote: »
    Copy of the will?!? If a copy of the death certificate isn't enough for IW, I'd be interested to know why not. It's enough for everybody else.

    I think it was to prove that I was one of the executors!


  • #4
    endacl
    Registered Users, Registered Users 2 Posts: 22,410 ✭✭✭✭endacl


    Actually, that makes sense. Send them a redacted photocopy. Black marker through everything that's none of their business. That'd be everything except the list of executors, the statement that the document is your mothers lest will and testament, and the last page with the signatures.

    Sorry for your loss.


  • #5
    Elizabeth at KK66
    Registered Users, Registered Users 2 Posts: 5 ✭Elizabeth at KK66


    endacl wrote: »
    Actually, that makes sense. Send them a redacted photocopy. Black marker through everything that's none of their business. That'd be everything except the list of executors, the statement that the document is your mothers lest will and testament, and the last page with the signatures.

    Sorry for your loss.

    Good idea. Thanks.


  • #6
    Irish Water: Siobhan
    Closed Accounts Posts: 172 ✭✭Irish Water: Siobhan


    Hi Elizabeth at KK66,

    Thank you for getting in touch. I'm very sorry for your loss.

    We have a form which you can complete in order to received the refund. It is available on our website here.

    If you're not able to print the form at home, please PM your name and address, and we will be happy to post it to you.

    Kind Regards,
    Siobhan


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