Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Fault logged on "myeir" last Friday not recorded?

  • 26-03-2018 7:44pm
    #1
    duridian
    Registered Users, Registered Users 2 Posts: 3,541 ✭✭✭


    On the "myeir" website, last Friday, I logged an annoying and recurrent internet outage/fault that I experience for up to 3 or 4 hours roughly every week or thereabouts. 

    I added a lot of detail in the message and put a lot of effort into explaining what is happening and my own efforts to resolve the problem. When I checked myeir this evening it says there is no fault recorded for my account?

    I have  heard absolutely nothing back from eir on this matter regarding getting to the root of the issue.
    What gives?


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    duridian wrote: »
    On the "myeir" website, last Friday, I logged an annoying and recurrent internet outage/fault that I experience for up to 3 or 4 hours roughly every week or thereabouts. 

    I added a lot of detail in the message and put a lot of effort into explaining what is happening and my own efforts to resolve the problem. When I checked myeir this evening it says there is no fault recorded for my account?

    I have  heard absolutely nothing back from eir on this matter regarding getting to the root of the issue.
    What gives?
    Hi duridian ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    duridian
    Registered Users, Registered Users 2 Posts: 3,541 ✭✭✭duridian


    PM sent. Thanks


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    duridian wrote: »
    PM sent. Thanks
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


Advertisement