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28 day timeout on refunds

  • 26-03-2018 10:39am
    #1
    Ubbquittious
    Registered Users, Registered Users 2 Posts: 6,292 ✭✭✭


    I booked a parcel delivery from some company but they never bothered. Now they have refused to give a refund because it's more than 28 days ago which is something they have presumably snuck into their wall of text that you agree to.

    Are they allowed to do this? Is there a way around it?


Comments

  • #2
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Your post does not make sense.


  • #3
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,782 ✭✭✭Xterminator


    Hi Op

    if i understand you paid for a delivery but they did not provide the service.
    you left it 28 days and now they wont refund you because its against their policy?

    if you paid by credit card initiate a charge back. if possible get an email from them supporting you case that service was not provided and they refuse to refund.


  • #4
    MOH
    Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    CeilingFly wrote: »
    Your post does not make sense.

    OP booked courier company to deliver parcel, they never showed, OP is looking for a refund for the service the failed to provide, they're claiming a 28-day cutoff.

    Makes perfect sense to me?


  • #5
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    MOH wrote: »
    OP booked courier company to deliver parcel, they never showed, OP is looking for a refund for the service the failed to provide, they're claiming a 28-day cutoff.

    Makes perfect sense to me?

    Op waited 28 dsys before looking for a refund?


  • #6
    corks finest
    Registered Users, Registered Users 2 Posts: 8,748 ✭✭✭corks finest


    CeilingFly wrote: »
    MOH wrote: »
    OP booked courier company to deliver parcel, they never showed, OP is looking for a refund for the service the failed to provide, they're claiming a 28-day cutoff.

    Makes perfect sense to me?

    Op waited 28 dsys before looking for a refund?
    Well it does take at least 28 days from China etc


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  • #7
    Miaireland
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭Miaireland


    Sadly probably covered in terms and conditions (not sure how legally). If you paid by credit card or paypal could you try doing a charge back. Might be worth.

    Might also be worth contacting the consumer protection people. The service was not as described and I would have thought that they could not waiver your consumer right a twenty eight day limit.


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