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Hotel charged without authorization

  • 26-03-2018 10:41AM
    #1
    Xcellor
    Registered Users, Registered Users 2 Posts: 2,824 ✭✭✭


    I was forced to stay in Mullingar during the bad snow storm recently. I had to bring my other half to hospital and the snow was so bad I couldn't leave . She was admitted to the hospital overnight. When I checked into hotel (in mullingar town) I asked for a single occupancy room.

    I checked my credit card the other day and I can see the single occupancy charge but then a few days after I checked out another charge bringing the total to a double occupancy. I have contacted the hotel and they have told me that more than myself had breakfast that morning so they strongly believe someone else stayed in the room.

    I am so annoyed at this. It was just myself who stayed in the room and no one joined me for breakfast. I emailed hotel back during weekend but haven't received a reply yet.

    I've never experienced such service, they took payment without even contacting me and they have accused me of lying.

    I'm going to contact bank and request a charge back...

    Anyone else ever have a similar experience?


Comments

  • #2
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,878 ✭✭✭✭TheDriver


    Email them stating your case, ask them to give money back and when they refuse, do charge back.


  • #3
    Xcellor
    Registered Users, Registered Users 2 Posts: 2,824 ✭✭✭Xcellor


    TheDriver wrote: »
    Email them stating your case, ask them to give money back and when they refuse, do charge back.

    I got an email back and they agreed to refund and have put it down to staff shortages.

    There wasn't a staff shortage during bad weather when they first replied to me a day or so ago and accused me of lying.. Anyway least it's sorting itself out now. Lesson to keep a close eye on transactions even ones that look legit.


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