Unable to add payee in 365

DeeTee100

I am trying to add a payee in 365 Online, but I each time I try I do not receive the activation code text.  

I have followed the steps here but this has still not worked.

Can you advise me on how to activate this?

bugsyb4

Can I add to this I am having the exact same problem.

I deleted and re-entered the payee there this morning after originally adding on Saturday but still no text message.

Can you advise also?

Bank of Ireland: Darren

Hi All,

Thanks for getting in touch with us here.

Can I ask if both of you have checked that the correct number is registered to receive activation codes is correct? You can do this through the "Amend my mobile phone for security codes" section within the "Manage Accounts" tab of your 365 online profile.
Please let me know if this number is correct for both of you.

Thanks again,
Darren.

DeeTee100

Bank of Ireland: Darren wrote: »

Hi All,

Thanks for getting in touch with us here.

Can I ask if both of you have checked that the correct number is registered to receive activation codes is correct? You can do this through the "Amend my mobile phone for security codes" section within the "Manage Accounts" tab of your 365 online profile.
Please let me know if this number is correct for both of you.

Thanks again,
Darren.

Hi,

Yes the correct number is shown for me here.  I was able to add a payee using this number two weeks ago.

bugsyb4

Yeah exact same I added somebody recently too and no issues.

Bank of Ireland: Darren

Thanks to both of you for getting back to us here. We're currently looking into this and I'll be sure to let you know here as soon as I get any response from the relevant departments.

Thanks again,
Darren.

Bank of Ireland: Darren

Hi All,

Thanks for your patience.

We've been advised that the mobile provider has rectified this. With this in mind can I ask you to request these codes to be sent out to your mobiles again (you can do this by entering in the activation code incorrectly three times) and this code should reach you.

Thanks again,
Darren.  

DeeTee100

Yes this is working again for me now, thanks for your help.

bugsyb4

Looks good for me too. Thanks