Faulty screen on a mobile phone

amandstu

My phone's screen failed after a couple of weeks and I brought it back to the shop.

I had not broken the screen myself and was very confident of a replacement.

With one quick look at the screen they told me I must have broken it myself and when I looked it seemed obvious I must have,.

The pattern visible on the screen (when I switched it on ) seemed to look like the glass was shattered but when I got home I could see it was not -no damage to the glass itself.

This is just a dumb Nokia 150 that cost 40€ with a small screen .

Is it possible for a user to break a screen without actually damaging the glass itself?

Should I take the phone back to where I bought it or are they going to say that I must have sat on it or somehow put excessive pressure on the screen without actually breaking it?

Xterminator

amandstu wrote: »

Is it possible for a user to break a screen without actually damaging the glass itself?

yes absolutely. and very common too.

amandstu wrote: »

Should I take the phone back to where I bought it or are they going to say that I must have sat on it or somehow put excessive pressure on the screen without actually breaking it?

Screens break all the time. The cost of this phone is €40. It costs you nothing to go back the the point of purchase and tell them you reckon it broke by itself.
Tell them you really dont think you caused it & see what reception you get.

however bring €40 with you because chances are you will have to buy a replacement phone.

amandstu

Xterminator wrote: »

yes absolutely. and very common too.



Screens break all the time. The cost of this phone is €40. It costs you nothing to go back the the point of purchase and tell them you reckon it broke by itself.
Tell them you really dont think you caused it & see what reception you get.

however bring €40 with you because chances are you will have to buy a replacement phone.

Thanks. Still ,if the pattern on the screen that is still visible seems to centre on a single point (similar to what it would look like if the glass was actually shattered) would that not indicate that I had applied strong pressure to that point somehow? (without noticing at the time)

Would that be a common occurrence ? Would it be an indication of faulty manufacture?

stronglikebull

amandstu wrote: »

Would it be an indication of faulty manufacture?

No, everything you've said points to this being accidental damage, and not a manufacturing defect. Possibly keys or coins in your pocket, banging it against a desk or chair while walking past, etc. I've done that with a screen, just barely tapped against the corner of a desk, but the screen cracked inside. The outside plastic screen was fine, but the actual screen is glass and much more brittle.

amandstu

stronglikebull wrote: »

No, everything you've said points to this being accidental damage, and not a manufacturing defect. Possibly keys or coins in your pocket, banging it against a desk or chair while walking past, etc. I've done that with a screen, just barely tapped against the corner of a desk, but the screen cracked inside. The outside plastic screen was fine, but the actual screen is glass and much more brittle.

Thanks for clearing that up.